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Dear Josh Large, we are really sorry to hear about your struggles.
If you experiencing issues with guests that you think are fraudulent you can contact our customer support in order to assist with the reservations that you already have. Please note that if you mark the guest as a no-show no commission will be charged.
For future reference, we will advise you to set up firmer policies and payment methods in order to avoid these situations.
You can find more information in the link below: https://partner.booking.com/en-gb/help/first-steps/how-do-i-set-policies-and-payment-methods-accepting-reservations
Hello Jerzy Sikorski and Phil Higley! Thank you for posting in the community! Below you will find all the information you need with regards to the location verification process:
Best of luck!
Hello Svetlana Valuyskih! Thank you for posting in the Community! It is not possible to assist you via Partner Community! For urgent issues like that you need to contact us with one of the other ways described in the article below:
Thank you and best regards!
Dear Plomaritis Stratis, thank you for posting in the community!
You can find all the information on how to remove a property or end your partnership with Booking.com in the link below: https://partner.booking.com/en-gb/help/legal-security/how-can-i-remove-property-or-end-my-partnership-bookingcom
Dear john gambrel, thank you for posting in the community!
When joining Booking.com, you need to confirm your property’s location to make sure guests can easily find it on arrival. We facilitate this by posting you a letter containing the information you need to complete the process.
In exceptional cases where you do not have access to postal services or immediate access to the property, you want to list on Booking.com, contact us so we can facilitate your verification by alternative means.
Dear Maria Sofilla, thank you for posting in the community!
Everything that you want to know about Cancellation, deposit and prepayment policies you can find them in the link below:
Dear Cindy cingo, thank you for posting in the community!
Hi Renu! Thanks for posting in the Community!
Regarding cancellation of Direct debit, please contact our Credit Control department via your Extranet Inbox.
Please note, in some cases Direct Debit is a requirement and not an option.