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I generally just love meeting people and I want them to have the best experience possible when they stay with me. I always keep in mind what I would want if I was them and ensure all of those things are meet. I totally agree with a lot of the other comments such as being generous and kind. Obviously the room has to be spot less, great amenities, lots of local knowledge on things to do, privacy when they want it but be available if needed. It's a real pleasure to please people and exceed their expectations.