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We find that guests really appreciate a warm welcome as soon as they walk through the door and the little extras that are provided. It doesn't have to cost a lot - individual chocolates, home-made biscuits and bottled water in their room, plus good quality toiletries. A cup of tea/coffee when guests arrive is always appreciated as is the unexpected afternoon tea. Guests really want a clean room - eye to detail is so important. And of course, the breakfast menu, quality of food and how it is presented will leave a lasting impression. We take the view that we want our guests to have the same quality of experience that we would expect if we were staying in a bed & breakfast.