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Our guests are being treated as part of a family or a friend that we haven't seen in a long time. We go the extra mile to make sure they're comfortable and feel safe and happy at the same time.
For our late night arrivals we have little dish of fruits, water etc offer to them before they rest. We do light breakfast to start their days well.
For early arrivals one of the staff can take them around on a complimentary scenic tour of the eastern side of Tonga so they at least see a part of the island before head out to outer islands.
Going the extra miles and treating the guests as a friend or family is part of our little tradition.