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I would like to give you some suggestions
As far as I am aware, Booking.com does not charge or collect payments from Guests. The Hotel or the institution is the one that collects payments from guests either directly from guests on check-in or from the credit card details provided by booking.com. So if you are able to charge this card you are all set, however, if you are unable to charge it due to different circumstance like the credit card is invalid or does not have sufficient balance or you are totally unable to view the credit card details like your case, then you have to let Guest know that their card is not charged thus they have to pay at Hotel or property. That is how we are managing here. Hope this helps solve your issue.
It helped a lot.