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Learn how to manage your property and Booking.com's Extranet in the Partner Help Center. Our articles cover all the most common questions from partners.
You shouldn't wait for complaints in order to discover what goes wrong. On the contrary, you have to foresee your guests' needs (no matter their age or the country they come from).
Just try to be in your guest's place. Try to imagine how would you feel as a guest in your own property. And of course, you should be very strict with yourself.
Try to avoid all those details that you didn't like when you were a guest in somebody else's place. Remember your negative thoughts about the host when the place was not clean enough or when the wi-fi was weak. Remember how you felt about the host when you discovered that the kitchen was practically empty (had just 2-3 plates and cups...) or when you felt cold because the heating was turned off for some extra economy. There are hundreds of dissapointing examples that you have already experienced as a guest, so, don't let this happen to you as a host. The idea is that you first must be 110% satisfied by your own place.
Apparently, there are some basics that should be absolutely out of the question: Hospitality, cleanliness, facilities, maintenance, honest photos, accuracy, friendliness and discreetness. However, all those will not be enough if you can't take care of the "details". Your success is hiding there...