I have been having the same problem and it is months after this thread was started so they have not resolved this bug in over 8 months, at least. A couple notes that are different with my case:
- The failed messages are not consistently occurring for all of my guests.
- The failed messages happen to: (a) messages that are sent through my channel manager, and (b) the automated messages that are built on the Booking.com template messaging system. But I am not sure if the manual messages that I send are also not going through. Today it seemed they were getting all of my live/manual messages just not any of the templates or automated ones.
My Solution: I have had to text message guests the information, walk them through it over the phone, or lose reservations.
Booking.com Support: I too have called in and put in multiple tickets about this. The last time I was also told that it was a bug they were looking into. I can't believe they have not fixed this issue by now. Incredible.
My next step: I will talk to my Channel Manager to see if they can possibly build a work-around so that guest messages can get sent directly to the guest's email address. I don't know if this will be possible. Or at least the folks at my Channel Manager may have contact with higher level-up developers at Booking.com so perhaps they can raise the visibility on this issue.
For instance.. when I visited the W Hotel in Washington, DC, which is where we are located, they have rooms with King beds. So BDC clearly permits someone to indicate King bed. I just don't have that option myself. Rather frustrating. I could just call every bed a full size bed, but I don't want undercut my offerings. The size difference between full/double and King is significant. Anybody know if this is a glitch or knows the work around?
If I had any of these options available to me, believe me, I would have easily selected the closest option. But I do not have any of these options guys. I selected my property type as a "house." Then BDC prompts me to indicate where guests can sleep.
For Bedroom 1, the only options I have are quite literally: twin bed, sofa bed, bunk bed, and full size bed. That is it.
- I do not have any drop down menus.
- I don't have "large double," "extra large," "deluxe king," nor "queen."
I have none of these at all. I tried adding Bedroom 2, I still have only the same limited bed options.
I also tried creating a new property type, opting for "Apartment." I get the same limited bed options. I then tried to create a third new property called "Hotel, B&B, & More," then the subcategory was "Bed and Breakfast;" I get the same limited bed options folks. Here is a screen shot of what I am seeing.
I have been having the same problem and it is months after this thread was started so they have not resolved this bug in over 8 months, at least. A couple notes that are different with my case:
- The failed messages are not consistently occurring for all of my guests.
- The failed messages happen to: (a) messages that are sent through my channel manager, and (b) the automated messages that are built on the Booking.com template messaging system. But I am not sure if the manual messages that I send are also not going through. Today it seemed they were getting all of my live/manual messages just not any of the templates or automated ones.
My Solution: I have had to text message guests the information, walk them through it over the phone, or lose reservations.
Booking.com Support: I too have called in and put in multiple tickets about this. The last time I was also told that it was a bug they were looking into. I can't believe they have not fixed this issue by now. Incredible.
My next step: I will talk to my Channel Manager to see if they can possibly build a work-around so that guest messages can get sent directly to the guest's email address. I don't know if this will be possible. Or at least the folks at my Channel Manager may have contact with higher level-up developers at Booking.com so perhaps they can raise the visibility on this issue.
Lauren with Elevest Rentals
For instance.. when I visited the W Hotel in Washington, DC, which is where we are located, they have rooms with King beds. So BDC clearly permits someone to indicate King bed. I just don't have that option myself. Rather frustrating. I could just call every bed a full size bed, but I don't want undercut my offerings. The size difference between full/double and King is significant. Anybody know if this is a glitch or knows the work around?
If I had any of these options available to me, believe me, I would have easily selected the closest option. But I do not have any of these options guys. I selected my property type as a "house." Then BDC prompts me to indicate where guests can sleep.
For Bedroom 1, the only options I have are quite literally: twin bed, sofa bed, bunk bed, and full size bed. That is it.
- I do not have any drop down menus.
- I don't have "large double," "extra large," "deluxe king," nor "queen."
I have none of these at all. I tried adding Bedroom 2, I still have only the same limited bed options.
I also tried creating a new property type, opting for "Apartment." I get the same limited bed options. I then tried to create a third new property called "Hotel, B&B, & More," then the subcategory was "Bed and Breakfast;" I get the same limited bed options folks. Here is a screen shot of what I am seeing.