I had a guest who booked through homeaway and paid to them .
The booking was for the end of August for 2 weeks .
My cancellation policy was -free 21 days before the arrival .
Our guests cancelled 2 weeks ago and asked the money from the homeaway .
The homeaway replied yestersday :
Unfortunately we are unable to expedite the processing of any payment. We hope that the situation will stabilize soon and appreciate your patience during this time, Delays can currently take a few weeks
if homeaway find it difficult to refund a policy that is obligated to refund it ,is it easy for me having a small family business to refund non-refundable bookings ?
I had a guest who booked through homeaway and paid to them .
The booking was for the end of August for 2 weeks .
My cancellation policy was -free 21 days before the arrival .
Our guests cancelled 2 weeks ago and asked the money from the homeaway .
The homeaway replied yestersday :
Unfortunately we are unable to expedite the processing of any payment. We hope that the situation will stabilize soon and appreciate your patience during this time, Delays can currently take a few weeks
if homeaway find it difficult to refund a policy that is obligated to refund it ,is it easy for me having a small family business to refund non-refundable bookings ?
That's the most fair for everyone !