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Sometimes, you can apply the guidelines of Review Department to avoid non contractual reviews ! It is the same with TripAdvisor ...
To get bad reviews does raise also credibility uponyour listing.
Seometimes,also guests do publish reviews upon the wrong listing page !
Enjoy reading ... decent reviews
if you do consider only cash payment, you do need a good lawyer or a good rifle in order to get your money back. !
Booking does try to be flexible with everyone but they are not a bank (at the moment...)
Booking had a huge system outage recently ! it is maybe the reason
Nvertheless, in your extranet facility, you do have access to everything and also normaly that booking !