Stay on top of the latest travel insights, analysis, and expertise.
The latest Booking.com developments relevant to your business, while showcasing the great work you do.
Connect online with other Booking.com partners for the best tips and tricks.
Whatever you business goals may be, our solutions can help you succeed on Booking.com
Learn how to manage your property and Booking.com's Extranet in the Partner Help Center. Our articles cover all the most common questions from partners.
If all hotel partners raise this issue with their market managers and demand escalation, booking.com may be forced to change their booking practice. Measures discussed here are great but they are mainly preventative. We need booking.com to change their booking process and establish some sort of credit card verification software (like Expedia, Amazon, e-bay etc.) whereby they don't allow bookings to be completed with fraudulent/incorrect credit cards. Booking.com is very technologically capable, they need to invest the funds required to establish this. They may already have the capability to reject these bookings but they chose not to. If hotel partners miss reporting a small percentage of these bookings that never materialize, imagine the commission implication to booking.com! The amount of fraudulent bookings made through this channel is alarmingly increasing, it's not feasible for hoteliers to be expected to just work with it. Please raise this issue to your market manager in person, demand a solution ASAP.