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The request was submitted 7 days ago. Through the same process you subsequently recommended.
And I received a reply 5 days ago stating that the changes to our fine print were 'complete.'
But the change was not made to our fine print. No clause for "Vaccinated Guests Only" has been added.
And replying to the message incorrectly notifying me that my request was 'complete' goes nowhere. I just get the same, empty, unhelpful, template replies.
I will go bang my head against a different tree now. Thanks.
One more day gone.
Please advise on an alternative method for rectifying this situation since I already tried your method for updating our property "fine print" to no avail. (see my other reply in this string)
Your colleagues by phone tell me they "will talk to a supervisor and call me back" then never call back.
Your colleagues I message on the extranet only reply with template instructions for informing our guests of the policy with automatic emails AFTER they book. This does not solve the issue.
Appreciate your partnership.
I would love to add it to our fine print and I already tried to add the policy through the exact process you suggest above. I added a note suggesting "Vaccinated Guests Only" and provided language. I even got a message back saying that my request was completed, but...lo and behold, nothing had changed in our fine print.
I've tried to follow up several times through different channels but have only been told over and over that I can tell guests about our policy AFTER they book through message templates. The point of this post was to ask how to make guests aware of this very important policy BEFORE they book so they can make an informed decision. I am well aware that I can reach out to guests after they book, of course. This is endlessly frustrating.
Thank you for your help.
Hi Julie -
This is helpful guidance but far from a solution.
Unless I am missing something (and I hope I am!), the Health and Safety Measures on your site allow us to communicate a variety of measures, but not a "Vaccinated Guests Only" policy.
To minimize confusion and conflict, guests NEED to know, and deserve to know, each property's full list of Covid policies in advance of reserving on Booking.com. Advising us to reach out to guests to inform them about our vaccine rules only after the reservation request is already made through Booking.com is only setting us all up for angry customers and unhappy outcomes.
Please advise if I am missing something in your settings or if the extranet has been updated recently with this functionality, because I have been trying to reach your colleagues by phone and messages about this for days, but have only been getting endless run around :(