Skip to main content
Switch Language
English (US)
  • Europe
    • English
    • Български
    • Čeština
    • Deutsch
    • Ελληνικά
    • Español
    • Français
    • Hrvatski
    • Italiano
    • Magyar
    • Nederlands
    • Polski
    • Português
    • Română
    • Русский
    • Srpski
    • Svenska
    • Türkçe
  • Americas
    • Español (AR)
    • Español
    • Português do Brasil
    Middle East and Africa
    • English
    • العربية
    • עברית
    Asia & Oceania
    • English
    • Bahasa Indonesia
    • 繁體中文
    • 简体中文
    • 한국어
    • 日本語
    • ไทย
    • Tiếng Việt
Sign In
There’s new recommended content waiting for you. Sign in to explore!

Main navigation

  • Partner Help
    • Browse by topic
      • Your Reservations
      • Commission, Invoices & Tax
      • Your Rates & Availability
      • Guest Policies & Payments
      • Working together with Booking.com
      • Your First Steps with Booking.com
      • Account and log-in
      • Guest Reviews
      View all
    • Featured article

      Setting up deals and discounts

      Your Rates & Availability
  • Solutions
    • Browse by business goal
      • Grow your revenue
      • Ease your workload
      • Deliver great experiences
      View all
    • Featured opportunities
      • Genius
      • Mobile rates
      • Online Payments
      View all
    • Featured business advice
      • Marketplace Toolkit
      • Pricing Toolkit
      • Managing cancellations
      • Make your rooms more appealing to key travelers
      View all
  • Community
    • Browse by topic
      • Booking.com updates and announcements
      • Hospitality and guests
      • New to Booking.com
      • Payments, commission, and invoices
      • Property management
      View all
    • Join popular discussions
      • guest review
      • invoice
      • new listing
      • payment
      • seeking advice
      View all
  • News & Insights
    • Explore topics
      • Trends & Insights
      • Booking.com News
      • Industry Perspectives
      View all
    • Featured story
      Person walking

      Building customer loyalty by making guests feel like part of the family

      Five-time Traveller Review Award winner Georgiana George, owner...

  • Our Partnership
    • Our promise
      • Growing Together
    • Key initiatives
      • Traveller Review Awards 2023
      • Travel Proud
      • Travel Sustainable
    • Featured effort
      TRA

      Traveller Review Awards 2023

      Thanks for creating special guest experiences

Secondary navigation

  • Join Booking.com
  • Extranet
c

Casa de Amistad Guesthouse

Follow
c
1
Casa de Amistad Guesthouse

"Vaccinated Guests Only" Policy

Property management coronavirus
5 Replies
528 Views
1 year ago
Casa de Amista… replied to "Vaccinated Guests Only" Policy 1 year ago
Property management
coronavirus
c
1

The request was submitted 7 days ago. Through the same process you subsequently recommended.

And I received a reply 5 days ago stating that the changes to our fine print were 'complete.' 

But the change was not made to our fine print. No clause for "Vaccinated Guests Only" has been added.

And replying to the message incorrectly notifying me that my request was 'complete' goes nowhere. I just get the same, empty, unhelpful, template replies.

I will go bang my head against a different tree now. Thanks.

  • Reply
1 year ago
Casa de Amista… replied to "Vaccinated Guests Only" Policy 1 year ago
Property management
coronavirus
c
1

Hi Haley,

One more day gone.

Please advise on an alternative method for rectifying this situation since I already tried your method for updating our property "fine print" to no avail. (see my other reply in this string)

Your colleagues by phone tell me they "will talk to a supervisor and call me back" then never call back.

Your colleagues I message on the extranet only reply with template instructions for informing our guests of the policy with automatic emails AFTER they book. This does not solve the issue.

Appreciate your partnership.

  • Reply
1 year ago
Casa de Amista… replied to "Vaccinated Guests Only" Policy 1 year ago
Property management
coronavirus
c
1

Hi Haley.

I would love to add it to our fine print and I already tried to add the policy through the exact process you suggest above. I added a note suggesting "Vaccinated Guests Only" and provided language. I even got a message back saying that my request was completed, but...lo and behold, nothing had changed in our fine print. 

I've tried to follow up several times through different channels but have only been told over and over that I can tell guests about our policy AFTER they book through message templates. The point of this post was to ask how to make guests aware of this very important policy BEFORE they book so they can make an informed decision. I am well aware that I can reach out to guests after they book, of course. This is endlessly frustrating.  

Thank you for your help.

 

  • Reply
1 year ago
Casa de Amista… replied to Requiring a vaccine card or current negative COVID test for reservation 1 year ago
Property management
coronavirus
c
1

Hi Julie -

This is helpful guidance but far from a solution.

Unless I am missing something (and I hope I am!), the Health and Safety Measures on your site allow us to communicate a variety of measures, but not a "Vaccinated Guests Only" policy.

To minimize confusion and conflict, guests NEED to know, and deserve to know, each property's full list of Covid policies in advance of reserving on Booking.com. Advising us to reach out to guests to inform them about our vaccine rules only after the reservation request is already made through Booking.com is only setting us all up for angry customers and unhappy outcomes. 

Please advise if I am missing something in your settings or if the extranet has been updated recently with this functionality, because I have been trying to reach your colleagues by phone and messages about this for days, but have only been getting endless run around :(

  • Reply
1 year ago
Joined
3 years ago
Last active
1 year ago
Conversations
1

Level

1
5 points earned
5 points to
Level 2

Badges

First post
Conversation starter
Contributor
Snap
About you
Fan
Upvoted

Footer menu

  • Tools
    • Extranet
    • Booking Pulse app
  • Join Booking.com
    • List your property
    • Why choose us?
  • Partner Help
    • Browse by topic
    • Partner agreement, policies, and local laws
    • Contact us
    • Submit a complaint
  • Solutions
    • All solutions
    • Genius Business
    • Cybersecurity
  • Partner Community
    • Start a conversation
    • Explore topics
    • About
  • Travel Industry
    • Click. Magazine
    • Sign up for newsletter
Switch Language
English (US)
  • Europe
    • English
    • Български
    • Čeština
    • Deutsch
    • Ελληνικά
    • Español
    • Français
    • Hrvatski
    • Italiano
    • Magyar
    • Nederlands
    • Polski
    • Português
    • Română
    • Русский
    • Srpski
    • Svenska
    • Türkçe
  • Americas
    • Español (AR)
    • Español
    • Português do Brasil
    Middle East and Africa
    • English
    • العربية
    • עברית
    Asia & Oceania
    • English
    • Bahasa Indonesia
    • 繁體中文
    • 简体中文
    • 한국어
    • 日本語
    • ไทย
    • Tiếng Việt

Copyright © 1996-2023 Booking.com. All rights reserved.  About Booking.com | Privacy and Cookies Statement

All references to “Booking.com”, including any mention of “us”, “we” and “our” refer to Booking.com BV, the company behind Booking.com™