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Our 'wise words' at Chapel Chester for exceptional reviews would be
' exceed your guests expectations in every way'
' cakes, teas etc always lovely welcoming touch'
' personalised messages if not meeting guests mentioned reason for their stay - ie happy 70th etc'
' guests love additional surprises, when its easter, mothers day, valentines, small surprise gifts on the door are always well recevied'
'guests love cleanliness and we aim for spotless each time has a deep clean'
' helpfulness with check in times can be a little at your end but mean a lot to guests'
Hope this is useful!