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In addition, my real concern was that if the client posts a low score but is too much of a coward to leave a comment, I cannot reply. This is very unfair.
Thank you David.
I was very upset that booking.com did not act, considering after some investigation I found out that the clients had spoken with them prior to the arrival date expressing concern that I was English.
After 3 consequent scores of 10, my property was given a 4 without comment. When I emailed the client for an explanation he explained it was because I was English and he would not have rented the property if he had known. I considered this racist and advised booking.com that I wanted the review removed including a copy of the email. Booking.com refused. With such overwhelming evidence put in front of you I still find it difficult to understand your refusal to remove this racist, biased review.