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Learn how to manage your property and Booking.com's Extranet in the Partner Help Center. Our articles cover all the most common questions from partners.
My ideal guest is one who makes a reservation and does not cancel it. Then he arrives on time and pays my highest rates. What makes the guest even more special is he soon becomes a repeat customer i.e on all his trips to my town he chooses only my property.
To top it all one who gives me a exceptional rating after each stay is a sure favorite.
I second Donna on this but there are times when you do not receive any notifications at all due to Extranet system outage. Once such day was 26th May, 2018. All the reservations were pilled up in the system with us knowing about them. We had a few cancellation come in because guest did not receive booking confirmation notification.