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Thanks for the info.
I tried once again to call, this time, for over 1 hour and still no reply.
It really should not be this difficuly to speak to someone!
The 3 messages I have sent are still unanswered, I just think the service it terrible, especially since they have not paid me such a large amount which was due days ago.
It really is unacceptable and a very bad way to treat their customers, owners or travellers.