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I agree with all of the above, and must stress that communication with future and current guests is the key to happy guests. I always respond to guests within a few hours of receiving their booking, and making sure the calendar is up to date. Unfortunately I do not get to meet my guests as the distance between our home and our holiday property is too great. Therefore most of my communication is via the booking.com extranet messaging or by telephone. All of which works well. I do have an excellent changeover company that looks after our apartment, so making sure that the place is spotless, as well as everything like the washing machine, TV, internet etc is fully working is very reassuring for me. I also provide a welcome pack for guests including, wine, water, tea and coffee etc. I have recently placed an information pack in the apartment with restaurants, places on interests, and nearest beaches. We are attached to a golf complex so I make sure guests know they can recieve discounted green fees when staying with us. I now have a visitors book in the property for this season so will be interesting to see those comments as well.