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Learn how to manage your property and Booking.com's Extranet in the Partner Help Center. Our articles cover all the most common questions from partners.
Hi, we seldom have this issue but sometimes it happens mostly when guests arrive earlier than check in time. We offer them to sit in the lounge, show them the room and give them the key and inform them that they can go in the room in about 30 mins. Usually instead of sitting in the hall they go to the nearby St George Square for a drink or a coffee.
It is very simple. Be yourself, welcome the guests with open arms and show them how very pleased you are to have them stay in your guesthouse or apartment. Show them around a little bit before accompanying them to their room to break the ice and make them feel at home. Give them some tips about buses, your recommended restaurant, sites to visit, etc. Above all let them know that you are at their service at all times and that they can contact you on your mobile if they need help with anything.