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This comes up so many times and still BDC turn a deaf ear.
Our few anonymous, negative reviews have been from truly awful guests. It's very telling that this type of guest puts in such reviews, nasty to the end!
Forget it and move on but I do agree they should not be allowed.
Do you have full access to extranet via the previous owners login credentials?
Have you edited all the contact details and bank credentials to yours?
I suspect maybe you have set up a new account instead of carrying on the old one. Is extranet prompting you for a verification code when you login?
Disadvantage, takes time.
Advantage, clean account with no old reviews.
We do miss our garden from from before we moved.
We had loads of fruit trees, orange, lemon, avocado, golden plum, mango, nispero, peach, plus grapefruit, grapes, walnut, almond and one or two I've forgotten.
We did swapsies with the neighbours for fresh veg.
As for plants inside maybe you need triffids (Day of the...) or giant hogweeds (Genesis song Return of the...) or Audrey (Little Shop of Horrors) might make a difference, just don't get eaten!
Make sure your promos are actually set to a minimum stay and not, something to the effect of "match standard stay" (can't remember the exact wording).
Some of the preset promo types will only allow the "match" setting.
Other than that it sounds like a conversation with BDC, guiding you through the settings to get what you want. I've not known BDC's discount system and promos to go wrong but have experienced problems in the past due to not knowing exactly how it works.
Not that long ago someone posted up a guide promos, stackable, non-stackable etc. but I can't find it in search (as usual).
Genius, Prefered Partner & Mobile App discounts are all stackable with each other and any other discount.
NR 5N E16 PR, 15%off99 Nov 3 to Nov26 (NR 5N E16 PR -15%), genius rate (NR 5N E16 PR -10%), APP Rate on Genius (NR 5N E16 PR -10%)
Your promo @ 15%, (your layout shows another 15% off), Genius @ -10%, App @ -10%
99 -15% = 84.15, -15% =71.52, -10% = 64.37 -10% = 57.94
From that I would suggest that one of the discounts is not at the percentage you think it is, although only a very small difference on the above calculation. Some countries have a higher Genius rate for example or you may have 2nd level activated.
I personally would drop Mobile App discount immediately, you are listed there without giving an extra discount! Check you don't have two of your own promos running although these shouldn't be stackable with each other...
Definitely a question for Booking.com rather than this forum of fellow hosts.
Are you a new host to Booking?
If not, have you had any recent issues with payments?
Is your area busy now or quiet in October?
Have you compared your offer to that of your competitors?
Do you make use of the Analytics section in extranet? (especially "rate intelligence")
When was the booking originally made and when is check-in due?
I ask as there is a limit when you can charge the card which works together with your payment & cancellation policies so check those as well.
If nothing found there you'll need to phone BDC to fix the problem.