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The client is King! I cannot highlight enough the importance of treating them well. This starts from the very first contact we as hosts have with them as guests by email to their welcome upon arrival and then again upon departure. I always provide a basket of fruit with a personalised note for each guest and may even add fresh bread, biscuits, chocolates etc depending upon their arrival time. I ensure that I am personally present to meet them and answer any of the questions they may have regarding the property itself or their new surroundings. They need to feel "at home" and be comfortable enough to ask for help when needed. The personal touch is what makes the difference.