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Being friendly and welcoming. All our guests that arrive in the afternoon are offered tea and home made cake, and we sit and talk to them about their stay, where they want to go etc. If necessary book a local pub for dinner for them, but certainly make recommendations.
Eggs are from our hens. I bake my own bread and make all the jams and marmalade. Sausages and bacon are from local farms, people really like to know where their food comes from. A good breakfast makes a good impression. Be ready to adapt to vegetarian, vegan and gluten free requirements.
In the rooms we provide bath sheet size towels as well as hand towels and face flannels. All toiletries provided are organic in large containers, and guests use what they need and leave the rest.
Our rooms are kitted out with smart TVs, WI-FI and USB charging points. All our bathrooms are fitted with modern remote controlled wireless power showers.
We try to give our guests everything they need, and provide toothbrushes and toothpaste and other essentials that they may have left behind.
Ultimately be yourselves, be genuine. People can tell if you're not. We find we get on well with 98% of the people that visit. However, you cannot please 100% of the people 100% of the time, but if you treat people well, how you would like to be treated yourselves, you can't go far wrong.
Lastly enjoy meeting other people. Everybody has something interesting to say, you just need to ask the right questions.