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We did report and the guest(s) did re-supplying the Infos but without the CVC.
Now it's fixed we are happy, it's compulsory that they provide CVC code of their card otherwise no booking/reservation.
Thank you for pointing it out,
The case that we brought up are from the non-refund cases. We met the booking.com representative at their office, they have help us to enforce the disclosure of the CVC code while they do the booking.
We are aware that due to certain data privacy protection of certain countries, the customers from those particular regions won't be seeing our rooms due to the compulsory disclosure of the CVC.
We don't mind that as long as we receive the payment and the rooms prepared are being sold.
Would you share best practices on how to avoid unwanted guest(s) who did the reservation and on arrival day they either:
-Changed their mind, even though they booked the non-refund but they walked away knowing that we don't have their CVC code even though we offer an upgrade as a complement
-Changed their length of stay and demanded refunds from us not from the booking.com
-Booked by Mr.A, and stayed by Mr.B who bring Ms.C
These are some of the small challenges that we have faced, it would be great if the platform has more option for us to report or to mark so that your part could understand what are we facing, that would be really great.
At the present moment we are not queit understand why most of the booking we receive doesn't show the customer's CVC code, and occasionally with our last two bookings we have received customers full details including the CVC code which ensure us that they really wants the room. And one of them is requesting us to provide them a full day car service which we are happy to arrange as we are feeling safe that they already paid/deposited.
Thank you in advance.
Thanks for the infos, that was interesting. Tomorrow I will visit booking.com representative in my country and if you don't mind I will screen shot your suggestion let's see what they say here in SE-Asia.
On May 8, 2018 I found this log:
Bookers want their reservation process to be fast and easy. Not asking for a CVC code removes a step for bookers and makes your property more attractive by simplifying the reservation process.
It sound attractive, but we found out that 60% of our guests cancelled or doesn't show up. It's pretty irritating that we have to reserve the toom for them and they just vanish in thin air without being punished.
We do appreciate that bookng.com didn't charge us anything, but still all the work and the rooms that kept for them it's just not fair.
We had love to serve the customers who had the real intention of staying with us, it save us time and nerves
I am fairly new with the booking.com, could anyone kindly point us all to the documentation regarding this topic.
In my case e.g.:
"... You have notified us that the guest did not show up for this reservation.24 Jan 2019 09:38
Cancellation fee according to your policies or what you have agreed on: US$29.50"
Will the booking.com wire the money to my Hotel account? Or it stays with them ... and most of the time half of the guests booked in doesn't provide the CVC code, while booking on no-refund policy.