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From the first point of contact be friendly, hospitable and helpful but give guests the space to 'do their own thing' and make themselves at home. Be well prepared before your guests arrive - ensure everything is spotlessly clean, offer some extra touches - like a bottle of wine or some chocolate. Home baked vs bought is always appreciated. Make sure you let them know you are available if they have any questions but don't impose on them unnecessarily. Take an interest in them and their travels without being overly inquisitive. Be willing to share a little bit about yourself with them too. Books to read, a few dvds to watch, good quality hand soap/body lotion, fresh flowers all add a personal touch to their experience.