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We try to give to our guests the same treatment that we like to recieve when travelling. Simle, be kind, explain everything about your apartment in details. Stock your kitchen with basic things such as coffee, tea, cocoa, salt, pepper, oil, vinegar, milk. Our fridge is stocked with wine, beer and juices. When some of the guests have a birthday we give them a small present. When they are by the pool we offer them a cocktail, some fruits, local cheese, coffee...
We made a Welcome book about everything that can be seen in vicinity, about the restaurants, shopping...everything that guests may find helpful when on vacation far from home. Guests know that they can reach me by phone anytime. If they need a help to book something or they have a problem of some kind we are ready to help them. Try to give them tips about what is interesting happening (events, festivals, exhibitions...)
Not to mention that everything has to be spotlessly clean and looked after!