from the we’ll known scam fake account of 30 08 Prudential Tower, 19 Cecil St Bangkok.
I think you have misunderstood the other articles here.
Agoda comes under the same company umbrella as Booking. com, i.e. Booking Holdings.
As such, Agoda is also an affiliate agent to Booking. com and vice versa.
This means they have access to your allotment of rooms on the site you are registered with.
The address given is NOT fake, it's simply the one Agoda uses as an affiliate.
Booking has many other affiliates that can also access your allotment, this increases your exposure as a property while keeping things simple for you by only answering to one agent instead of many.
Guest is totally in the wrong, They have knowingly booked against a no-refund period, this is the contract they entered into. They do not have a legal leg to stand on. If they cannot prove extenuating circumstances, simply direct them to their travel insurance.
That is correct, we did the same with one of our properties. Having said that, property support is a far cry from what it was back then! Good luck...you'll need it!
However, if the guest has paid BDC and not the property directly, the contract defaults to being between BDC and the guest. This is standard law, across the majority of countries, for goods and services purchased online.
Somewhere in the Terms & Conditions of your contract with Booking is wording to the effect of...
The property agrees to the sale of its allotment via the Booking. com site and its affiliates.
I think you have misunderstood the other articles here.
Agoda comes under the same company umbrella as Booking. com, i.e. Booking Holdings.
As such, Agoda is also an affiliate agent to Booking. com and vice versa.
This means they have access to your allotment of rooms on the site you are registered with.
The address given is NOT fake, it's simply the one Agoda uses as an affiliate.
Booking has many other affiliates that can also access your allotment, this increases your exposure as a property while keeping things simple for you by only answering to one agent instead of many.
DO NOT GIVE IN!
Guest is totally in the wrong, They have knowingly booked against a no-refund period, this is the contract they entered into. They do not have a legal leg to stand on. If they cannot prove extenuating circumstances, simply direct them to their travel insurance.
Tried many times @Didem - Community Manager , never a sensible response. I'm sorry but the support team simply don't support.
@Sam Rothstein
That is correct, we did the same with one of our properties. Having said that, property support is a far cry from what it was back then! Good luck...you'll need it!
@Didem - Community Manager
YES! Really irritating and time wasting.
However, if the guest has paid BDC and not the property directly, the contract defaults to being between BDC and the guest. This is standard law, across the majority of countries, for goods and services purchased online.