Firstly check that any restrictions you have set e.g. minimum number of nights stay, match the search criteria you are entering.
Look at your calendar in Extranet/Pulse and check there are no missing data blockers on your room(s), these will appear in red.
Localised formats on addresses can also be troublesome. Check your competitors, assuming you have local ones, for their address format and copy that. What is normal locally or nationally might not be compatible with international formatting.
Contact support with your problem, give them your precise Google Maps latitude & longitude coordinates (be best to make sure you are actually marked on GMs). They can adjust the pin for you.
Sometimes the address given and the map spot entered don't tally for some reason.
Create a listing stating multiple units e.g. "Barrett Cottages of Selsey" and then list the individual units as multiples of the same type or different types if necessary.
List each cottage separately, having multiple listings might increase your exposure on the site....possibly maybe!
Apart from being under the same parent company as BDC, they are also an affiliate of BDC which works in both directions. Your contract with BDC includes affiliates selling your offer from BDC's allotment.
This is increased exposure and potential sales for you without the hassle of dealing directly with yet another OTA.
It's a suck-it-and-see type of thing. New listings should try at least for the enhanced exposure.
It won't work for everyone as it didn't for us, Preferred brought a zero increase in bookings and Genius definitely attracted a lower quality type of guest.
However, others like M Adamopoulouhave found them beneficial.
Cleaning fee = Yes (BDC will charge commission on this too, adjust accordingly)
Partner support = Depending on your region, via internal messaging or phone, contacts will appear inside Extranet once fully set up.
N.B. BDC does NOT offer any kind of insurance cover for damages caused by guests (which AB do). You will need to take a deposit from the guest if you wish that safety net. (Best to state this on your listing as well, under the "Fine Print", request this to be added.
Yet again the card viewing facility has been switched off from the BDC end for BOTH the properties we have on BDC.
Again we only receive the most unhelpful responses via message, email and phone. There is no recognition of the problem and certainly no attempt to fix it.
It is peak season here now and we are unable to process bookings from BDC. We are, therefore, advising all BDC bookers to rebook via Expedia.
We are sick and tired of the total ineptness displayed by BDC in both controlling Extranet and the pathetic level of support(sic.) who have zero knowledge on anything and, it would seem from responses received, cannot even read either....OR your AI is seriously broken.
There can be lots of reasons for this.
Firstly check that any restrictions you have set e.g. minimum number of nights stay, match the search criteria you are entering.
Look at your calendar in Extranet/Pulse and check there are no missing data blockers on your room(s), these will appear in red.
Localised formats on addresses can also be troublesome. Check your competitors, assuming you have local ones, for their address format and copy that. What is normal locally or nationally might not be compatible with international formatting.
Hi Maria,
Understood, we're in tourist central so a very different set up....
...and a great '24 for you as well.
Contact support with your problem, give them your precise Google Maps latitude & longitude coordinates (be best to make sure you are actually marked on GMs). They can adjust the pin for you.
Sometimes the address given and the map spot entered don't tally for some reason.
You can go either way!
No.
Apart from being under the same parent company as BDC, they are also an affiliate of BDC which works in both directions. Your contract with BDC includes affiliates selling your offer from BDC's allotment.
This is increased exposure and potential sales for you without the hassle of dealing directly with yet another OTA.
It's a suck-it-and-see type of thing. New listings should try at least for the enhanced exposure.
It won't work for everyone as it didn't for us, Preferred brought a zero increase in bookings and Genius definitely attracted a lower quality type of guest.
However, others like M Adamopoulou have found them beneficial.
Minimum nights = Yes
Cleaning fee = Yes (BDC will charge commission on this too, adjust accordingly)
Partner support = Depending on your region, via internal messaging or phone, contacts will appear inside Extranet once fully set up.
N.B. BDC does NOT offer any kind of insurance cover for damages caused by guests (which AB do). You will need to take a deposit from the guest if you wish that safety net. (Best to state this on your listing as well, under the "Fine Print", request this to be added.
Here we go again!
@Didem - Community Manager
Yet again the card viewing facility has been switched off from the BDC end for BOTH the properties we have on BDC.
Again we only receive the most unhelpful responses via message, email and phone. There is no recognition of the problem and certainly no attempt to fix it.
It is peak season here now and we are unable to process bookings from BDC. We are, therefore, advising all BDC bookers to rebook via Expedia.
We are sick and tired of the total ineptness displayed by BDC in both controlling Extranet and the pathetic level of support(sic.) who have zero knowledge on anything and, it would seem from responses received, cannot even read either....OR your AI is seriously broken.
Right now BDC is 100% useless to us.