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Reviews older then 2 years are removed which give you abbilty to improve in future and get a better overall score. Again: Overall score is calculated as arithmetic mean (The SUM of ALL scores divided by the count of scores in the collection). "10 + 10 + 10 + 7 = 37 / 4 = 9,25"
Not really, perhaps next year. :)
If the problem is just the commission amount and establishment can not cope with that.. well it's time for them to re-evaluate their business or quit and find another job.
Sometimes higher rates mean you will just get different (better) guests. Those guests that have money and are willing to spend won't book the "cheapest" accommodation althoguh they offer a 5 star service and facilties.
As I mentioned before that's how ALL agencies work where they charge their commission. Some OTA's charge even more then 20% ect...
Our payment fee for the transaction is 1,2%. Regarding VAT... which travel agency doesn't practice this? All travel agencies that I know takes commission from the total amount.
I am still receiveng reviews with the old scoring system. Today I've called our local support and I also asked about the review system and I was told that categories will also be rated 1 - 10 instead of "smileys".
Overall score is calculated as arithmetic mean (The SUM of all scores divided by the count of scores in the collection). 10 + 10 + 10 + 7 = 37 / 4 = 9,25 The more score/reviews you have more solid is your overall score.
I recently received 5,8 just because the guest didn't read the description and didn't look at the room pictures before booking a basic (cheapest) room with small window. And was surprised when he saw the size of the window and that there was no elevator ect. Under the negatives he mentioned stuff that are visible in pictures and in description. Well he did rate staff 10 and Location 7,5 and still managed to score 5,8. :) I couldn't resist and sent them a private message to vent out a little and that's it. I think I would receive a better score with the new review system here.. xD But that was also the first score that low in the past 9 years :D
Based on a screenshot I don't see any possible confusions. It's not a mathematical equation. :) I understand it could be confused to "Dumb & Dumber" but oh well.. it happens from time to time. :)
I am still on old review system.. so I didn't get the taste of it yet. :)