At Click. 2023 Miami, Sydney Stanback, a Senior Manager on...
At Booking.com, we are actively working to make it easier for...
I got between 5 and 7.5 on categories, and 10 overall score!!Thinking of leaving BDC! xD
Definitely this is unfair that a no-show guest is able to leave a review. For those that actually did NOT show up.
My experience with no-shows and guests breaking the rules, or they came and did not wanted to stay for bizzare reasons I did this:
If I couldn't accomodate guests because breaking the rules, or they wanted to cancel a non-refundable rates or were pass the free cancelation policy, I suggest them to cancel the booking and in case if we receive another booking for those dates we will issue a full refund. Usually in high season we get quickly re-booked and those guests gets their money back. If you manage the guest to cancel, then they are not able to leave a review. Majority of guests will cancel, so that they still have a possibilty of being refunded.
Regardless of our policies I do think we as good hosts still need to be little more flexible. Ofcourse to the point not making a revenue loss. Of course there is also thin line between the " should I take money or should I take a potential bad review". Specially a bigger dilemma for smaller properties. :)
I marked two no shows where both guests left a review 2,5 and 7, and both reviews booking.com were removed when requested.
One was for a family that booked for two adults but two more children.
The other was actually a no-show but they left a 7 (strange).
I also think that many no-shows are exploited from lots of hosts and this feature is somehow a preventive measure. I guess.
On the other hand... we are stuck with Booking.com since they bring the majority of bookings to my small hotel.. Expedia not worth a mention.. AirBnB not bad but still far away comparing to booking.com. At least for my business.
I recently also received a review (from a no-show). Guests didn't arrive at the property. I've contacted Booking.com and let them know that guests were not staying here and BDC removed the review (score 8) after checking. Reviews are deleted after 3 years. I think.
No. Once it was removed it didn't reappear.
But was the booking a no-show? Or were they actualy staying at your property and then left and you marked as no-show or something like that? :) It also depends of variety of the circumstances if review will be removed or not.
Perhpas you can try to contact them and request a sync with Booking.com data at least.
I was in contact with firstname.lastname@example.org and supoosedly did that.
I have a problem with Agoda that there are still 15 year old property photos and I am not able to access and delete this.
Permanent removal of my property on Agoda would be best, but it looks like it is not possible to do that at all.
How do you know that guest booked through Agoda and that you received this booking via booking.com? Is it somehow marked?
Sounds like those hotels would need a better management. :)
Yes I still use WIX website. I made a change that go directly to beds24 (channel manager). But if you want to see how it is implemented to WIX you can check this link:
I basicly just changed chanel manager.
WIX hotels seem very nice but it is too limited in functionality for my needs, because I sell quite a few units. If you sell only one unit, perhaps you can give it a go with WIX hotel.
I think any chanel manager allows you to put their booking engine on your website. For me is now beds24 the chosen one. :)