As we start to see travel slowly picking up again, we’ve put together the most important resources and advice to help you turn demand into bookings, safely, and confidently. Here you’ll find the newest insights and initiatives.
Join the #Rebuilding conversation in the Partner Community
Learn how to manage your property and Booking.com's Extranet in the Partner Help Center. Our articles cover all the most common questions from partners.
All our best solutions, organized by your business needs.
Connect online with other Booking.com partners.
Find tips and advice to help you through this time with the hashtag #Rebuilding
Stay informed with the latest Booking.com developments, industry insights and expertise.
PS: Normal PoS most of them also offer a precharging remotely (when you request this service at your bank). I use one of them. I also have SUMup. The only issue I have with SUMup that it often conflicts with portable printer (need to reset it each time when it doesn't connect). I guess would be better to use it on Android but I'm an iOS guy. Otherwise it's a fine device and recommended for smaller business.
You should try to debit their credit card for the amount of the cancelation fee. But you must have a POS terminal to be able to do that. It is also very likely that the guest had no funds on their card if you didn't at least pre-authorize their credit card after the booking.
In such case my bet is on a person/host mistake. :)
Then take credit card details for domestic guests?
You can report a guest misconduct in extranet. If you think you'll be compensated for the pigsty, you won't be.
Close the availability in the calendar.