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Learn how to manage your property and Booking.com's Extranet in the Partner Help Center. Our articles cover all the most common questions from partners.
Yes, Moira, you're right, it's NOT the same. Not the same to the "partner" but, more importantly, not the same to the guest. Unfortunately, BDC could not care less. They'll get our money anyway!
Would that it were that simple, Ilaria.
That was my first course of action. The phone call got nowhere except the suggestion to make a photocopy. The extranet path led to a similarly unhelpful reaction - basically, it appears that it's my problem. Booking.com don't have the facilities to produce a replacement (assuming that an original was actually produced).
Sadly luck doesn't come into this equation.
At least I can maintain and improve my standards of excellence - even if the Booking.com Guest Review Award displayed in my Dining Room looks as thogh it was knocked up by a inept schoolkid in a DT class.
M Adamopoulo I like the idea of insisting anything to BDC - I'd be on the fast track to nowhere. Only the big hotel chains get listened to. Like marnicbb.com I get "street level" assistance when I speak with them and I can watch a video of a nice man in Amsterdam telling me how pleased he is that I got 9.5 this year!!
For the 2nd time in 6 years my Award failed to arrive. BDC suggested printing it from the website.....great if you've got a top quality (very expensive) printer. My photocopy looks rubbish and I'm to ashamed to display it. Needless to say BDC took the matter as seriously as one has come to expect......happy to take their 15% not so happy to help where it matters. Not a happy chappy!
We've made two unbreakable rules. 1) Never expect your guests to receive lower standards than you would accept yourself. 2) Set yourself only the very highest standards.
After that, enable your guests to really feel at home. Be there when they want you.....and not there when they don't!
Essentially, enjoy their company and let them see that you appreciate their visit.