Thanks for responding, completely agree. I have the “always require name address” etc. I also take passport details upon arrival before I even let them enter my Villa. The misconduct reporting is a good tool but this only prevents the original person from booking again and not the rest of the guests in their party - another thing that should be addressed by Booking.com. I always ask guests to complete an emergency contact form prior to arrival, this way I know who I’m expecting as well as a good tool to use in the event of an emergency or serious damage.
Having checked I don’t think you can report a guest for misconduct for giving you a bad review if anyone does know how I’d love to know for future reference.
Thanks for your reply, however I have already read both articles and set up a damages deposit. I have many years experience in dealing with difficult customers from a previous job (believe me holiday guests are no where near as bad as the customers I’ve dealt with before)
What I do find annoying is that guests blatantly ignore house rules etc and apart from deductions on damages deposit there is very little a host can do, but they will be the ones with a poor unjustified review. Yes you can block them from booking in the future but the damage is already done, to both your property and your reputation. Your response to their review can be read but can sometimes be interpreted wrongly. Your overall review score drops which also is extremely unfair when you can see from past reviews that your property is highly rated.
I personally think the whole review system needs reviewing it would be more advantageous if hosts:owners could review guests!
Thanks for your reply, it’s good to know we are all on the same page I just wish sometimes that Booking.com did
Wishing you a beautiful day too :)
Thanks for responding, completely agree. I have the “always require name address” etc. I also take passport details upon arrival before I even let them enter my Villa. The misconduct reporting is a good tool but this only prevents the original person from booking again and not the rest of the guests in their party - another thing that should be addressed by Booking.com. I always ask guests to complete an emergency contact form prior to arrival, this way I know who I’m expecting as well as a good tool to use in the event of an emergency or serious damage.
Having checked I don’t think you can report a guest for misconduct for giving you a bad review if anyone does know how I’d love to know for future reference.
Thanks for your reply, however I have already read both articles and set up a damages deposit. I have many years experience in dealing with difficult customers from a previous job (believe me holiday guests are no where near as bad as the customers I’ve dealt with before)
What I do find annoying is that guests blatantly ignore house rules etc and apart from deductions on damages deposit there is very little a host can do, but they will be the ones with a poor unjustified review. Yes you can block them from booking in the future but the damage is already done, to both your property and your reputation. Your response to their review can be read but can sometimes be interpreted wrongly. Your overall review score drops which also is extremely unfair when you can see from past reviews that your property is highly rated.
I personally think the whole review system needs reviewing it would be more advantageous if hosts:owners could review guests!