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Learn how to manage your property and Booking.com's Extranet in the Partner Help Center. Our articles cover all the most common questions from partners.
As a new owner and long time user of bdc as a booker I am concerned that it's way of working works just on behalf of the booker. The owner has to take who ever reserves a room and cannot determine the integrity of the person or group beforehand,
I misunderstood the availability and rates calendar and believed the only available dates were covered by the "Set Period" in the List view section. I had no idea that the available dates were open ended to Dec 2020
Our pricing was based on current months usage and we also had no intention of providing lettings past September. Imagine our horror when there was a booking reserved to take place over New year at low rates, and we will not be around to service the room.
We have been informed by bdc that we will have to find alternative arrangements at our expense for the difference or BDC will invoice us the difference if they have to find accomodation.
We have no right to cancel at all .
We must have access to information on bookers and have the right to cancel if we wish to for whatever reason by giving fair notice to the booker. We have lives lives too, could be illness, family crisis etc.
The jury is out and we will decide whether to continue with bdb or not?