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the same issue... they are totally disrespectful and they always laugh in the backround if it is a serious problem. i never pick up their phone or i immediately hang up if i hear them saying bookin.com. i feel every single word of you saying here
they dont care.. all they care about is getting comissions from you
they really dont care. i had the same issue. when i contacted them via phone call they werent available always at that time..
No one will say no because it's a rule and you'll show it to them during check in. Take their credit card or passport as a deposit if they say no and then they'll agree. I do have an apartment and that's I do. If they say no I take their passport as a deposit until they pay the deposit.
I think booking allows you to put your policy, they also allow you to put a deposit for your property