i just went and had a look at both my property review scores from the host end, and the public page for booking. My last 5-6 guests gave me straight 10s and yet my overall scores are 9.6ish which is really annoying when you work so hard and there is no need for a lower score. My public face shows 9.6ish and a 9.2 so how on earth does a property earn a 10? if so, what'e even the point of having a 10?? I'm not happy at all about this change. I think an average score would be so much better.
Also, NOT HAPPY about now being charged a commission on my cleaning fee which i charge and payout directly to my cleaner. 15% commission is already huge commission when i have to handle all my own $$$'s and take the risk of risk free cancellations. Airbnb are much better in this regard as they only charge 3%.
Hi all,
i just went and had a look at both my property review scores from the host end, and the public page for booking. My last 5-6 guests gave me straight 10s and yet my overall scores are 9.6ish which is really annoying when you work so hard and there is no need for a lower score. My public face shows 9.6ish and a 9.2 so how on earth does a property earn a 10? if so, what'e even the point of having a 10?? I'm not happy at all about this change. I think an average score would be so much better.
Also, NOT HAPPY about now being charged a commission on my cleaning fee which i charge and payout directly to my cleaner. 15% commission is already huge commission when i have to handle all my own $$$'s and take the risk of risk free cancellations. Airbnb are much better in this regard as they only charge 3%.
cheers, M