Stay on top of the latest travel insights, analysis, and expertise.
The latest Booking.com developments relevant to your business, while showcasing the great work you do.
Connect online with other Booking.com partners for the best tips and tricks.
Whatever you business goals may be, our solutions can help you succeed on Booking.com
Learn how to manage your property and Booking.com's Extranet in the Partner Help Center. Our articles cover all the most common questions from partners.
Thanks ,appreciate your answer.
Thanks Stay,actually I have had, in the past success with getting guests reviews deleted (in part) but only when they were factually incorrect.
That was also a good few years ago (with Tripadvisor) and ,as you seem to indicate the process on the b.com side may be more algorithm driven than mediated by actual staff members.
A delay in implementation might not bother me as these reviews will remain for ever practically speaking .
On the one hand it may be more pleasant not to have to deal with complaints from some arguably difficult customers but on the other it is undeniably annoying when they leave without a word of their dissatisfaction and then leave an unpleasant review like the one I have mentioned.
Going through some of the previous posts here I gather that even racially themed offensive reviews** can be difficult to remove and so my own inconvenience seems mild in comparison.
I will probably report it to b.com to see what they say , without any great hope. .
Thanks for the suggestion as to how to use it as a marketing opportunity.
I will think on that.
**I use that circumlocution since nearly all racial invective is mealy mouthed and only asserts itself fully when it feels it has nothing to lose.