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I have had a response and been advised that I can expect payment on 23 March. Fingers crossed. Hang in there Chalet, you may get the result you deserve and not have to engage in legal action.
I have had a response and advised payment will appear in my bank account on 23 March via the inbox messaging. Fingers crossed :)
Thank you Brooke. Yes, I have this info and have been reaching out this way to no avail. Unfortunately waiting for them to 'catch up' is an unrealistic expectation, especially when we're paying for a service! I'll keep pushing.
Hi Chalet. Please, keep in touch and let me know of any progress. I'm still working on them so will post any positive updates or advice if it comes my way. Good luck. Not ideal to be forced to engage legal support. Regards, Jacinta.
Thankyou so much Kathy for your reply, even if the news wasn't great. I want to avoid taking this to my solicitor but it may be the only option - so then retrieving my money, costs me money. Not impressed.