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The most important thing you can offer your guest is your time, this is the reason they have chosen to stay in a guesthouse rather than in a hotel. Be kind always and show a genuine interest in your guest. Remember all the essentials you like to have in your room when you travel and make sure these items are available to your guests too!! Put your guests at the centre of all of your decisions!
Surprise them with a turndown service, pull the blinds down, turn on the side lamps and leave a little chocolate on their locker! Kill them with kindness and any negative will turn into a positive...Happy Days!