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Learn how to manage your property and Booking.com's Extranet in the Partner Help Center. Our articles cover all the most common questions from partners.
At our location, we have our check-in hours until midnight. If a guest states they will be checking in later we leave the key in a lockbox attached to our front door. We contact them either via phone or email (both is best) and let them know the password to open the lockbox, as well as directions to their room and what is expected of them in the morning (coming to front desk to sign the waiver, etc.). We already have a credit card on file so we just do a pre-authorization prior to closing the lobby for the night.