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Toniya - Community Manager
As a member of the Booking.com team, I'm here to support all Partners with various requests and provide them with commercial advice, information about tools and products of Booking.com.
Please log in to your extranet account, go to "Inbox", select "Booking.com Messages" -> "Compose a new message", choose the topic “Invoices and Commission ” with the subtopic “Commission”, write your message and send it to us.
If there is no "compose new message" directly in your "Inbox" tab, then click on See Contact Options -> select a relevant topic eg. Account -> select a relevant subtopic eg. Other -> then click see all contact options -> Message -> write your message.
Thank you for registering your properties on Booking.com!
In order to set your property live and bookable on the website, first we need to complete checks and verify the property location. I kindly advise you to read this post which covers everything related to property location verification.
There is also an option to verify your property by video upload. The post below might be helpful for you:
Please note that it takes some time for the payments to be reflected in our system. For more information about invoices, I kindly advise you to check this post which might be very helpful.
You can raise a ticket in your extranet Inbox (admin.booking.com) - Topic: “Invoices and Commission ” with the subtopic “Commission”. Our Credit Control team will get back to you as soon as possible.
For more information about invoices, I kindly advise you to check this post which might be very helpful.
Do you have any length of stay booking restrictions in your extranet account? This might be the reason for your property to appear as sold out in the search when you are looking for specific days.
You can find more information about the different restrictions in this post.
Dear @Rent Ap,
Please log in to your extranet account, go to "Inbox", select "Booking.com Messages" -> "Compose a new message", choose the topic “Invoices and Commission ” with the subtopic “Commission”, write your message and send it to us.
If there is no "compose new message" directly in your "Inbox" tab, then click on See Contact Options -> select a relevant topic eg. Account -> select a relevant subtopic eg. Other -> then click see all contact options -> Message -> write your message.
Good luck,
Toniya
New partner series: what makes guests book your property?
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Dear @Vilita monkute and Taylor Burger,
Thank you for registering your properties on Booking.com!
In order to set your property live and bookable on the website, first we need to complete checks and verify the property location. I kindly advise you to read this post which covers everything related to property location verification.
There is also an option to verify your property by video upload. The post below might be helpful for you:
https://partner.booking.com/en-gb/community/new-bookingcom/verifying-yo…
Please let me know if you still have any questions or comments.
Best regards,
Toniya
Please note that it takes some time for the payments to be reflected in our system. For more information about invoices, I kindly advise you to check this post which might be very helpful.
Best regards,
Toniya
Dear @Moevenpick Resort Soma Bay,
Thank you for reaching out!
If you believe that your invoice is incorrect and want to dispute it, I kindly advise you to check this post which might be very helpful.
P.S. Please, remove this invoice image as it includes personal information which can be seen by everyone in the Community.
Best regards,
Toniya
For more information about invoices, I kindly advise you to check this post which might be very helpful.
I hope this helps.
Best regards,
Toniya
New partner series: what makes guests book your property?
New partner series: making your property visible to more guests
Dear @Peter Stone,
Thank you for reaching out!
Do you have any length of stay booking restrictions in your extranet account? This might be the reason for your property to appear as sold out in the search when you are looking for specific days.
You can find more information about the different restrictions in this post.
I hope this helps!
Best regards,
Toniya