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Profile picture for user toniya.baycheva t
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Toniya - Community Manager

As a member of the Booking.com team, I'm here to support all Partners with various requests and provide them with commercial advice, information about tools and products of Booking.com.
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Toniya - Community Manager

Come modificare una tipologia di camera/unità

Hospitality and guests
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270 Views
1 year ago
Profile picture for user toniya.baycheva t
B.
Toniya - Community Manager

Steps to change your room or unit type

Hospitality and guests
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1 year ago
Profile picture for user toniya.baycheva t
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Toniya - Community Manager

Steps to change your room or unit type

Hospitality and guests
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1 year ago
Profile picture for user toniya.baycheva t
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Toniya - Community Manager

Programma Viaggi Sostenibili

New to Booking.com
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596 Views
2 years ago
Profile picture for user toniya.baycheva t
B.
Toniya - Community Manager

Introducing Travel Sustainable

Property management
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2 years ago
Profile picture for user toniya.baycheva t
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Toniya - Community Manager

Introducing Travel Sustainable

Property management Booking.com team
7 Replies
680 Views
2 years ago
Toniya - Commu… replied to Invoices 1 day ago
Payments, commission, and invoices
invoice
Profile picture for user toniya.baycheva t
B.

Dear @Rent Ap,

 

Please log in to your extranet account, go to "Inbox", select "Booking.com Messages" -> "Compose a new message", choose the topic “Invoices and Commission ” with the subtopic “Commission”, write your message and send it to us. 

If there is no "compose new message" directly in your "Inbox" tab, then click on See Contact Options -> select a relevant topic eg. Account -> select a relevant subtopic eg. Other -> then click see all contact options -> Message -> write your message.

 

Good luck,

 

Toniya

  • Reply
1 day ago
Toniya - Commu… replied to Listing advice 2 days ago
New to Booking.com
new listing seeking advice small property owner
Profile picture for user toniya.baycheva t
B.
Hi @Sara Da,
 
Welcome to the US Community!
 
I believe this free webinar about property page optimization can help you boost your bookings.
Also, these posts below could be very helpful as well:
 

New partner series: what makes guests book your property?

 

New partner series: making your property visible to more guests

 

New partner series: making your property page stunning

 
Please have a look and let me know if you have any questions or comments.
 
Best regards,
 
Toniya
  • Reply
2 days ago
Toniya - Commu… replied to Activate the propery online 2 days ago
New to Booking.com
new listing
Profile picture for user toniya.baycheva t
B.

Dear @Vilita monkute and Taylor Burger,

 

Thank you for registering your properties on Booking.com!

 

In order to set your property live and bookable on the website, first we need to complete checks and verify the property location. I kindly advise you to read this post which covers everything related to property location verification.

 

There is also an option to verify your property by video upload. The post below might be helpful for you:

https://partner.booking.com/en-gb/community/new-bookingcom/verifying-yo…

 

Please let me know if you still have any questions or comments.

 

Best regards,

 

Toniya

  • Reply
2 days ago
Toniya - Commu… replied to pending invoices 2 days ago
Payments, commission, and invoices
commission
Profile picture for user toniya.baycheva t
B.
Dear @seema sharma,
 
Thank you for paying your invoices!
 

Please note that it takes some time for the payments to be reflected in our system. For more information about invoices, I kindly advise you to check this post which might be very helpful.

 

Best regards,

 

Toniya

  • Reply
2 days ago
Toniya - Commu… replied to Incorrect reporting invoice 2 days ago
Payments, commission, and invoices
account invoice urgent
Profile picture for user toniya.baycheva t
B.

Dear @Moevenpick Resort Soma Bay,

 

Thank you for reaching out!

 

If you believe that your invoice is incorrect and want to dispute it, I kindly advise you to check this post which might be very helpful.

 

P.S. Please, remove this invoice image as it includes personal information which can be seen by everyone in the Community.

 

Best regards,

 

Toniya

  • Reply
2 days ago
Toniya - Commu… replied to Invoices 2 days ago
Payments, commission, and invoices
invoice
Profile picture for user toniya.baycheva t
B.
Dear @Rent Ap,
 
Thank you for paying your invoice!
 
You can raise a ticket in your extranet Inbox (admin.booking.com) - Topic: “Invoices and Commission ” with the subtopic “Commission”. Our Credit Control team will get back to you as soon as possible.
 

For more information about invoices, I kindly advise you to check this post which might be very helpful.

 

I hope this helps.

 

Best regards,

 

Toniya

  • Reply
2 days ago
Toniya - Commu… replied to More guests 9 days ago
Property management
contacting guests
Profile picture for user toniya.baycheva t
B.
Hi @Dinky Jain,
 
Is your question about how to attract more guests? If yes, this free webinar about property page optimization can help you boost your bookings.
Also, these two posts below could be very helpful as well:
 

New partner series: what makes guests book your property?

 

New partner series: making your property visible to more guests

 
Please have a look and let me know if you have any questions or comments.
 
Best regards,
 
Toniya
  • Reply
9 days ago
Toniya - Commu… replied to Availability error 9 days ago
Property management
Profile picture for user toniya.baycheva t
B.

Dear @Peter Stone,

 

Thank you for reaching out!

 

Do you have any length of stay booking restrictions in your extranet account? This might be the reason for your property to appear as sold out in the search when you are looking for specific days.

You can find more information about the different restrictions in this post.

 

I hope this helps!

 

Best regards,

 

Toniya

  • Reply
9 days ago
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