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Learn how to manage your property and Booking.com's Extranet in the Partner Help Center. Our articles cover all the most common questions from partners.
We have two properties, one which we started renting out 3 years ago, and the other one only last year.
We learned by doing it. So, the property we have been renting for 3 years will take a while to improve review score - we got to 9.6 this year.
But the one we started renting this year is our shining star. Our first guests arrived while new bathroom was still having plumbing problems (shower leaking). We were sorting out numerous reno issues in between guests arriving.
The worse part was that during peak season we had to stay in our other property (1.5 h drive away). Peak season for us means same day changovers (and some guests are there for 2 weeks). I was afraid if this will work at all, trying to juggle cleaners, guests leaving and arriving - all at the same day on changeover days.
But - less than a year later we have a perfect 10.There are number of apartments in the same place very similar to ours, so our place is in no way unique.
I know what I like to see when I am travelling - cleanliness is always my first priority, second is privacy. I do not travel to spend time with my hosts, so why would I expect our guests to be different?
We provide information when needed, are there straight away if there is a problem, but nothing more that that.
It is very simple - good location, well equipped apartment, comfortable bed and most importantly, perfectly clean. Someone wrote about having second pair of eyes to look over, so true,
Well equipped modern kitchen is essential. Everything else can be eclecting, but not kitchen. The fact people are booking with us means they want more homely feel and to be able to cook, otherwise they might stay in a hotel.