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Thank you so much for taking the time to answer. In general all our guests are great and very honest. But we were broken into a few years ago and I worry about having people's card details written down on the premises or on my laptop. If either were taken the implications are huge. We have so many bookings and then cancellations too - so the admin involved and costs of putting small charges through doesn't really make it practical to do any kind of pre-authorisation. I think sadly what I am going to have to do is get them to fill in a form on arrival that requires their address, number plate and card details. It is going to be hard to implement when so many arrive during busy periods in the bar, but I can't think of any other option. We have spent the last two nights chatting with them late into the night, and did them breakfast at 1.30pm as they stayed in bed until 12.30 one morning - I guess it just hurts to think we welcomed such horrid people into our premises!