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Our BnB is set on a mountainside in the Waterberg in Limpopo, South Africa. We get a very diverse set of guests, different cultures and religions. But we always treat them the same. We make sure that, on top of all the essentials in their rooms, if they need anything then they just need to ask.
We also occasionally have a noise problem - and there are strict noise regulations on the estate, but we handle these as diplomatically as possible. We have not yet had to eject anyone from the house. The rules are clearly set out in their rooms.
We find out their food preferences in advance - we are a 30-minute drive on a gravel road from the nearest supermarket - so that all the food bases are covered. We bake fresh bread rolls every morning, which is highly appreciated. I guess that anyone can toast bread in a toaster, but not everyone can bake fresh bread. I also try to vary the full English breakfasts from day-to-day.
We are going into winter here in South Africa so I am inviting special guests for a Christmas in July event. We love what we do, and we are good at it, taking pride in everything we do.
When guests leave a 10 review, not only based on the stunning house, views, peace and quiet in the African bush on a 500-hectare game farm, but on the friendliness of my hubby and myself - then I'm 100% proud. 90% of our guests are easy to please, but when the sad 10% are rested and spoiled, that really makes me happy.
Glennroy111 - I fully agree with you. My bookers book for fun! When they're asked for a deposit, they just ignore me. They just don't understand why they have to pay a deposit! Mainly it is due to B.com saying that no credit card is necessary to book, instead of saying 50% deposit is due with booking. It drives me insane. B.com have stopped replying to my complaints, but they are valid. 90% of bookings at my property are cancelled due to non-payment of deposit.
I have the same problem! I asked booking.com to change the distance on my page. They told me to look here, in the community posts to see how it's done! They are really not being helpful at all.