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To quit the programme here are the two options:
Option 1- on the bdc admin portal go to Opportunties > Genuis Programme > Quit Genius Programme
Option 2 - If under Genuis Programme you do not have the option to Quit Genius Programme (is with small red letters) then you will need to contact Booking.com support team in order to assist you further.
hello and welcome to the partner forum.
Have you tried responding to the review using the Pulse App? Here are the instructions which look pretty straight forward off the help file:
It’s easy to respond to guest reviews on Pulse. Just open the app on your iOS or Android device and follow these steps:
GL and let us know if you manage.
hello and welcome to the partner channel.
I would suggest you contact booking.com finance support directly - here is how off the help file:
If you have an urgent question, you can call the dedicated phone number* found in your extranet ‘Inbox’ tab. Follow the voice prompts to get in touch with the right department. For more general info you can contact one of our main lines for help.
Got a specific financial question?
Call the dedicated Finance phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet. Please note that our finance team is available during business hours, Monday to Friday only.
GL and let us know how it goes!
hello and welcome to the bdc partner forum used for sharing tips, advice and so on.
Here is some advice from the help file:
If you have an urgent question, you can call the dedicated phone number found in your extranet ‘Inbox’ tab. Follow the voice prompts to get in touch with the right department. For more general info you can contact one of our main lines for help.
GL and let us know if you still have problems.
Hi! You are writing to the partner support forum here and you will note that due to confidentiality some of the details have been blurred. Best you contact customer support by email or phone.
maybe you do not have all the options set correctly (calendar, prices, etc) how do you know it is listed? can you search directly by the property name and it comes up?
hi and welcome to the partner forum.
sorry to hear about your ordeal!
not sure about the ombudsman option and would suggest you do that once you have exhausted all options.
Have you tried calling the dutch HQ number?
Also did you try putting it all in writing and send to customer support via the extranet inbox?
hi and welcome to the partner forum well #
I suspect it could me a timing issue until the database refreshes - how long has it been?
can you check on another device to make sure it is not a caching issue?
let us know how it goes.