Julie Jackson

Hi Mr. Velmurugan - thanks for posting in the partner Community. If you have a specific question that you need our help with, you can send us a message. To do so, click Inbox on the Extranet.  We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question faster by choosing the right topic and subtopic for your message.If you have an urgent question about your property or your partnership with us, you can also call us. To find a dedicated phone number to call, log in to the Extranet, click Inbox, then Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners. Thank you for your partnership with Booking.com.

 Hi partner - To find a dedicated phone number to call Booking.com to discuss your post above, log in to the Extranet, click Inbox, then Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners. Due to the complex nature of your post, please contact us directly. Thank you for your partnership with Booking.com.

Hi partner - thanks for posting in the partner Community. We can't take this action on your behalf, you will need to contact our customer service team. This help article might provide you with the correct process to complete this action without calling us. To find a dedicated phone number to call, log in to the Extranet, click Inbox, then Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners. Thank you for your partnership and wish you a fast resolution.

Hi Lisa - thanks for posting in the partner Community. Given this complex situation, please call us. To find a dedicated phone number to call, log in to the Extranet, click Inbox, then Booking.com messages. You will see the correct phone number for you to call listed. We don’t publish these phone numbers here because we only offer this service to current partners. I hope you find a fast resolution! Thank you for partnership with Booking.com.

Hi Peter - the process of refunding a guest is dependent on your payment processor setup and your property policy. You may refund a guest if you would like to, using your property setup to refund the guest. To ensure your invoice is accurate from this refund (since you do not collect guest payment because you refunded), please do familiarize yourself with this process outlined in this help article. I hope this helps answer your question.

Hi - thanks for posting in the partner Community. If you are referring to an experience or attraction within your property, you can submit content changes directly in our extranet. This help article explains how to update your property description on our website. This help article also might help you, it explains how to customize your host profile where you can also add information such as what makes your property unique, special amenities, etc. Thanks for posting in the partner community, and hope this reply helps!

Hi Abhishek - thank you for posting in the partner community. I would recommend you call us about this issue you are describing. To find a dedicated phone number to call, log in to the Extranet, click Inbox, then Booking.com messages. You will see dedicated phone number for you to call here. We don’t publish these phone numbers here because we only offer this service to current partners. Thank you for posting in the partner community.

Hi Sarah - we don't offer occupancy percentage reporting. We do offer the Analytics dashboard in the extranet which includes sales statistics, and you can compare your performance to a competitive set you select, or the market for example. This article features some additional information. It's great you posted this, and we'll take your feedback and interest in occupancy percentage reporting in our consideration as we aim to improve our Analytics for partners like you.