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Julie - Community Ambassador
I've supported partners of Booking.com for almost 10 years now. I'm based in California, and love to be outside with my dog. When I'm not outside, I'm energized by partners like you and coming up with ways to improve our mutual business together.
Hi Anjana - thanks for posting in the partner community. In order to update your property type, please visit the Extranet, select Inbox, and then Booking.com Messages. On the right side, you will see 'compose a new message.' Select this, and then select Property Details as the topic, and then Other as the subtopic. From here, someone on our content team will verify the change on your behalf. Hope this makes sense!
Hello! Thanks for the post on the partner community. To easily dispute a commission amount, we have a process listed below.
What to do if you have a valid commission question
After a guest checks out, you have up to 48 hours to modify the reservation on the Extranet. If you miss this 48-hour deadline, you can dispute the commission on a reservation by following the steps below.
Note: This feature is only for exceptional circumstances. You're expected to modify bookings within 48 hours of check-out under the Reservations tab. If a dispute is rejected, you can't submit another one for the same reservation.
Under the Dispute column, check the box for the reservation(s) you want to dispute, and a blue Dispute X reservation(s) button will appear.
Click the blue Dispute X reservation(s) button and enter the actual amount of revenue received, then select a reason for the dispute and write an explanation.
Click the Send message button. You'll get an update on the status of the request in your Inbox in the next 48 business hours.
Check whether your dispute is approved, rejected, or in review by hovering over the check box in the Dispute commission column.
Hi Tokeryds - thanks for the post on the partner community. There are a couple ways to update your rate plan policies to restrict same day reservations, I would recommend you visit the Extranet, then Rate Plans under the Rates & Availability tab. From here, you select your rate plans (click on the rate plan), and then select edit. Then select bookable, and you can set the appropriate number of days before check in. I hope this helps! Have a nice day.
Hi Nibal - thanks for visiting the partner community! To update your minimum length of stay strategy, I've provided the step by step instructions link below. I've also provided the instructions describing how to do this through the Extranet Calendar below. I hope this helps!
Hi Emily - to add new rates plans to your listing with Booking.com, you can follow the below link to step by step instructions. There a bit of detail around types of rate plans and things to consider, but the short summary I've provided below.
Hello Saso - thanks for visiting the Partner Community. If your property received a 2022 Traveler Review Award, you can collect it by inputting your property ID here: https://partner.booking.com/en-us/review-awards
Congratulations on a very impressive review score!
Hello! Thanks for visiting the Partner Community. You can update which cards are acceptable methods of payment in our extranet. When you login to the extranet and visit the Property tab, and select Policies, and then select Guest Payment Options - you can update your settings here. The step by step instructions are also available via below link. Wishing you a nice day ahead!
Hello - thanks for visiting the Community. To find your award, you can input your property ID via the below link to download your award! I hope this helps! Wishing you a wonderful day ahead!
Hi Anjana - thanks for posting in the partner community. In order to update your property type, please visit the Extranet, select Inbox, and then Booking.com Messages. On the right side, you will see 'compose a new message.' Select this, and then select Property Details as the topic, and then Other as the subtopic. From here, someone on our content team will verify the change on your behalf. Hope this makes sense!
Hello! Thanks for the post on the partner community. To easily dispute a commission amount, we have a process listed below.
What to do if you have a valid commission question
After a guest checks out, you have up to 48 hours to modify the reservation on the Extranet. If you miss this 48-hour deadline, you can dispute the commission on a reservation by following the steps below.
Note: This feature is only for exceptional circumstances. You're expected to modify bookings within 48 hours of check-out under the Reservations tab. If a dispute is rejected, you can't submit another one for the same reservation.
Check whether your dispute is approved, rejected, or in review by hovering over the check box in the Dispute commission column.
HERE IS LINK TO PARTNER HELP ARTICLE OUTLINING STEPS: https://partner.booking.com/en-us/help/commission-invoices-tax/commissi…
Hi Tokeryds - thanks for the post on the partner community. There are a couple ways to update your rate plan policies to restrict same day reservations, I would recommend you visit the Extranet, then Rate Plans under the Rates & Availability tab. From here, you select your rate plans (click on the rate plan), and then select edit. Then select bookable, and you can set the appropriate number of days before check in. I hope this helps! Have a nice day.
Hi Nibal - thanks for visiting the partner community! To update your minimum length of stay strategy, I've provided the step by step instructions link below. I've also provided the instructions describing how to do this through the Extranet Calendar below. I hope this helps!
https://partner.booking.com/en-us/help/reservations/restrictions/settin…
Managing restrictions using the list view calendarIf you’re using the list view calendar, here’s how to apply and edit restrictions to your rooms and rates:
Hi Emily - to add new rates plans to your listing with Booking.com, you can follow the below link to step by step instructions. There a bit of detail around types of rate plans and things to consider, but the short summary I've provided below.
More Information: https://partner.booking.com/en-us/help/rates-availability/rates-special…
Hello Saso - thanks for visiting the Partner Community. If your property received a 2022 Traveler Review Award, you can collect it by inputting your property ID here: https://partner.booking.com/en-us/review-awards
Congratulations on a very impressive review score!
Hello! Thanks for visiting the Partner Community. You can update which cards are acceptable methods of payment in our extranet. When you login to the extranet and visit the Property tab, and select Policies, and then select Guest Payment Options - you can update your settings here. The step by step instructions are also available via below link. Wishing you a nice day ahead!
https://partner.booking.com/en-us/help/policies-payments/guest-payments…
Hello - thanks for visiting the Community. To find your award, you can input your property ID via the below link to download your award! I hope this helps! Wishing you a wonderful day ahead!
https://partner.booking.com/en-us/review-awards