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Learn how to manage your property and Booking.com's Extranet in the Partner Help Center. Our articles cover all the most common questions from partners.
It seems that I am stuck with "cash only" as pay by booking is unavailable at my location and also I can't any online credit card processor that is available for me...
I have payoneer account and I am waiting their Mastercard to arrive (I registered via AirBnb). I also see that I have EU account, but could I get in trouble by getting money on that account. It is registered in Germany and maybe they could ask me to pay some taxes or something because of that account. I am not sure if it is working like that but would not like to get in trouble when I tries to enter EU.
For now I will stick with cash as it looks like it is my only option and we will see in future what will happen.
Also is it possible to see guests profile such as how long he/she is on booking and how many reservations they have made...
Thank you for advice about contacting booking and asking for Payments by Booking.
It would be win/win combination for me as I would get paid every time and I would not have to send provision to booking via bank transfer which is expensive in my case.
But I am not sure if they will or can enable it just for me. There is probably reason why it is unavailable for my location....
If everything fails, I would still have this PayPal option that I described as I feel that it will technically work (I would click on "Buy it now" button on my apartment web page and enter all credit card information same as would guest do it if he was there), but that would be probably easily refunded in case of dispute as it would look suspicios to paypal... Maybe I would do it only in case of big loss no shows... But still not sure...
Asking for deposit or bank transfer is not option in my case as I am outside of EU and it would be too expensive to guests and I think that they will not accept that kind of booking especialy as they can book elswhere without all those complications (I am not sure how others are dealing with this no shows but I heard that it is big problem for lot of hosts in my town).
Thnx both for answering.
My problem is that I have no way to get physical POS right now as I am renting as individual as in my town it is not regulated yet and I can't register as business (I know it is strange but it is like that).
Only solution for this in my opinion is to use PayPal in a way that I take guests credit card information and then manually charge it on my apartments web page "like guest did it". But I am not sure is booking reveling guest credit card information to me so I can use it in that way or it is not doing so? (It seems to me bit risky to show just like that credit card information to hosts but again how else can you charge it if you don't have physical access to card - which you will not have in case of no show)
Will this work or I am missing something? I would let guests pay in cash if they arrive but in case of no show I would charge credit card in this way.
At the moment I can't see guests credit card information but I am not sure if it is temporarily or permanent.
I like option "Payments by Booking.com" but is it available to all users or it is location dependent? I don't see that option anywhere in my extranet and don't know how to activate it.