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BrookAve

City Northside suburb, HomeStay in Dublin, Ireland. Just minutes away from local transport.
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11
BrookAve

How To Pay Invoices using an Internaional Money Transfer service

Guest payments & finances #NewPartner #Tips #Innovation
0 Replies
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1 day ago
11
BrookAve

Visual : Contact BdC Partner Support as a Registered Partner - Private Number Versus Public main lines

Tips, tricks & more #Tips
0 Replies
55 Views
11 days ago
11
BrookAve

Desgin Request: Redo the Contact Us Page

Partner feedback #BookingFeedback
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1 month ago
11
BrookAve

Design Request :: Genius Programme : UI Move Dynamic Pricing on to the main page

Partner feedback #BookingFeedback
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31 Views
1 month ago
11
BrookAve

Slain go foil - Bye For Now

Answered
Partner feedback #PartnerCommunity
3 Replies
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1 month ago
11
BrookAve

Bug Report ::Profile Page - XP Level seems to end at 11, but XP still increases

Partner feedback
1 Replies
18 Views
1 month ago
11
BrookAve

New Location for Mobile Rates - Under Promotions

Tips, tricks & more #Tips
1 Replies
16 Views
1 month ago
11
BrookAve

Jan 19th Talking To Partner Support on Rates, Calendar and Brexit Bank Fees

Tips, tricks & more #PartnerCommunity
11 Replies
70 Views
1 month ago
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BrookAve replied to Adding a discount or promotion for long stays out of main season (july and august)
Tips, tricks & more
11

 Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

*** public main lines via Where you can reach us

  • Reply
13 hours ago
BrookAve replied to Genius Dynamic Pricing discount
Tips, tricks & more
11

How discounts on rates & promos stack together -cheat sheet | Booking.com for Partners

  • Reply
16 hours ago
BrookAve replied to Messages
Guest payments & finances
#Urgent
11

 

Yikes, thats not good.

 

The crux of it is BdC system changed how payments were collected , and therefore their responsibility to notify you of that and why.

 

have you found any emails from prior to that changes in the 90days prior?

 

It would be good to confirm if there was or was not a notification.

 

As at that point you may have a case to call them out armed with that.

There should be a copy of all corespondence in the Extranet > Inbox or bookingdCom Messages inbox.

 

I would escalade this via message first asking for the case to be escaladed to a manager.

 

After that I'm not sure who next or what next you can do if anything.

 

Asking the guests now long since gone for payment, is fine but be prepared for them to ignore.

 

Note what may look like an ignore could actually be they fell victim to COVID19, so just bear that in mind too as to why you are not hearing back.

 

Kind Regards,

 

I hope it gets sorted.

 

  • Reply
17 hours ago
BrookAve replied to hello i just got my first reservation via booking.com and i need some infos
Tips, tricks & more
11

 

yikes this is worrying.. Communities Team  

 

  • Please understand ,patrizia , if you have not digested all the Getting started info and How It Works, do not take bookings, immediately block your calendar/close rooms.  
  • You are going to end up with a mess of your own doing.  
  • Which likely will cost you financially, in the form of relocation invoices due to not being able to allow the Guest auto bookings to turn up, and then want to cancel them at that penalty.

 


  • I cant stress this enough to you.  
  • What immediately screaming out of this page at me was the assumptions I was seeing and what it implies.  
  • I am only saying this to save you from yourself and the possibility of relocation invoices.

 


 

 

  1. OTA availability calendar sync on its own is not an instant solution if using more than 1 OTA (Expedia, TripAdvisor, AirBNB etc)  
  2. The BdC (BookingdotCom) calendar sync options are hidden, and only available if you have a Room Type with an inventory count of 1, if it is > 1 the feature is auto disabled.  
  3. It is not auto setup or on by default with other 3rd party OTA sites such as AirBnb, thats for you to setup.  
  4. If you really want to use more than one OTA, then sign up for a Channel Manager 3rd party service to manage them all.
    1. examples:
      1. syncbnb.com
      2. nobeds
      3. cloudbeds
      4. etc

  1. Getting Paid
    1. By default its direct payment on arrival, unless you set up another method, or setup direct prepay or sign up for BdC free method Online Payments, or Payments By Booking.
    2. Direct payment requires using a 3rd party to process.
      1. Payment Gateway Provider 
        1. Sumup.com
        2. Square.com
        3. payrexx.com with srtipe.com
        4. stripe.com
        5. iZettle.com
        6. Zettle by Paypal - zettle.com
        7. the list goes on and may differ by region...  
      2. How To Pay Invoices using an Internaional Money Transfer service

 



 

 


Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.


 

For when its urgent never post here go straight to phone method ,as per below.

 


 Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

*** public main lines via Where you can reach us

 

 


how to contact partner support via private assigned number in inbox

 

 

Kind Regards

 

  • Reply
17 hours ago
BrookAve replied to Rent a Car
Tips, tricks & more
11

 

 

How-To Register Your Car Rental or Taxi service | Booking.com for Partners

  • Reply
17 hours ago
BrookAve replied to list car hire company booking.com
Tips, tricks & more
11

How-To Register Your Car Rental or Taxi service | Booking.com for Partners

  • Reply
17 hours ago
BrookAve replied to Car rent in booking.com
Tips, tricks & more
#NewPartner
11

How-To Register Your Car Rental or Taxi service | Booking.com for Partners

  • Reply
17 hours ago
BrookAve replied to How do i register a car rental company
Tips, tricks & more
11

How-To Register Your Car Rental or Taxi service | Booking.com for Partners

 

  • Reply
17 hours ago
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