Please understand ,patrizia , if you have not digested all the Getting started info and How It Works, do not take bookings, immediately block your calendar/close rooms.
You are going to end up with a mess of your own doing.
Which likely will cost you financially, in the form of relocation invoices due to not being able to allow the Guest auto bookings to turn up, and then want to cancel them at that penalty.
I cant stress this enough to you.
What immediately screaming out of this page at me was the assumptions I was seeing and what it implies.
I am only saying this to save you from yourself and the possibility of relocation invoices.
OTA availability calendar sync on its own is not an instant solution if using more than 1 OTA (Expedia, TripAdvisor, AirBNB etc)
The BdC (BookingdotCom) calendar sync options are hidden, and only available if you have a Room Type with an inventory count of 1, if it is > 1 the feature is auto disabled.
It is not auto setup or on by default with other 3rd party OTA sites such as AirBnb, thats for you to setup.
If you really want to use more than one OTA, then sign up for a Channel Manager 3rd party service to manage them all.
examples:
syncbnb.com
nobeds
cloudbeds
etc
Getting Paid
By default its direct payment on arrival, unless you set up another method, or setup direct prepay or sign up for BdC free method Online Payments, or Payments By Booking.
Direct payment requires using a 3rd party to process.
Message or Call BdC PartnerSupport ***
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Yikes, thats not good.
The crux of it is BdC system changed how payments were collected , and therefore their responsibility to notify you of that and why.
have you found any emails from prior to that changes in the 90days prior?
It would be good to confirm if there was or was not a notification.
As at that point you may have a case to call them out armed with that.
There should be a copy of all corespondence in the Extranet > Inbox or bookingdCom Messages inbox.
I would escalade this via message first asking for the case to be escaladed to a manager.
After that I'm not sure who next or what next you can do if anything.
Asking the guests now long since gone for payment, is fine but be prepared for them to ignore.
Note what may look like an ignore could actually be they fell victim to COVID19, so just bear that in mind too as to why you are not hearing back.
Kind Regards,
I hope it gets sorted.
yikes this is worrying.. Communities Team
Reminder Partner Support will never see this.
Posting account or action requests here will result in nothing.
For when its urgent never post here go straight to phone method ,as per below.
Message or Call BdC PartnerSupport ***
*** public main lines via Where you can reach us
Kind Regards
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How-To Register Your Car Rental or Taxi service | Booking.com for Partners
How-To Register Your Car Rental or Taxi service | Booking.com for Partners
How-To Register Your Car Rental or Taxi service | Booking.com for Partners