As we start to see travel slowly picking up again, we’ve put together the most important resources and advice to help you turn demand into bookings, safely, and confidently. Here you’ll find the newest insights and initiatives.
Join the #Rebuilding conversation in the Partner Community
Learn how to manage your property and Booking.com's Extranet in the Partner Help Center. Our articles cover all the most common questions from partners.
All our best solutions, organized by your business needs.
Connect online with other Booking.com partners.
Find tips and advice to help you through this time with the hashtag #Rebuilding
Stay informed with the latest Booking.com developments, industry insights and expertise.
To keep this post updated, we had our property(ies) verified in the UK yesterday, via a WhatsApp Video Call. We were told that this wasn't something that BDC did anymore, but 45+ days down the line, I received a call from Russia asking to set up the call the following day. We also received a separate email, asking us to schedule the call in. The lady was great. Essentially, we just needed to show her the building name on the outside, the building itself and then the interior. She was taking screen gabs to compare with the photos on our listing. Satisfying herself that they were in fact one and the same, the listings were reopened within 10 minutes (you have to manually click a blue button in the Extranet to reopen it, but the option was up there immediately after the call). Not sure why we were verified before others who have clearly been waiting much longer, but we did kick up quite a fuss and submitted a formal complaint, and threatened legal action, as well as other avenues. No idea if that had anything to do with the outcome, but I would suggest you keep calling every day and continue to press home the urgency of your situation.
Yes, you're right. Sorry about that. Just seen that ours bounced back as well (may have needed an additional N in his name: Glenn Fogel - thought that might have been a little too easy! His LinkedIn Page is: Glenn Fogel | LinkedIn
We've been Verified!
Happened today with a Video Whatsapp Call - something we had heard about but were told by Partner Support they didn't do any more. Turns out they do. The original call to schedule the Whatsapp video came from Russia. We also had a later email, asking us to schedule a time for this.
Very straightforward in the end. Took around 45-50 days for this to come about which is too long, but shorter than some here. Keep pushing. Once the Whatsapp call was concluded, the property was reopened immediately (within 10mins).
We've been Verified! Happened with a Video Whatsapp Call - something we had heard about but were told by Partner Support that they didn't do any more. Turns out they do. Very straightforward. Took around 45-50 days in the end for this to come about which is too long, but shorter than some. Keep pushing. Once the Whatsapp call was concluded, the property was reopened immediately (within 10mins).
Hi Donatella. Just sent the email - it's long but covers the most salient points I think, namely:
By illegal, I don't think we're talking criminal law here, but rather contract law, and perhaps financial misconduct.
This is what the Partner Hub explains the process as, but in practice, this doesn't happen. We are told that there is no process to send out codes and that we just have to wait. Are the Partner Support teams wrong, or is the article (posted just 2 months ago) already out of date. If the former, then how do we ask for a code to be sent, when every time we do, we're told it's not possible? We're following the process, but BDC it seems, isn't.
Just in the process of doing this. Well done and fingers crossed!