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Thanks for all the advice.
You will never satisfy everyone. I have one guest who will give me a 10 rating for coffee and another will give 5. You cannot expect to keep 10 different coffees in the kitchen as it is a self catering apartment I have anyway.
I do agree I have more bookings through Booking.com but just had a difficult guest through Booking.com who arrived with six people iso four and the apartment only caters for four. They abused the no smoking policy and smoked inside even though there was smoking facilities outside. They used the tooth brush cup from the bathroom as an ashtray and as it was plastic burnt holes in it. They put their dirty dishes back inside the cupboard. Thank goodness I check these sort of things. Absolutely disgusting. Booking.com need to publish reviews on guests like airbnb does so you have some idea of reviews from other hosts on the guest. Just saying.
Have a good day ....
Michael Beeston re airbnb - I have not had a problem with airbnb yet and what I like about them is they pay you the day after guests book in whereas with booking.com you wait a month for your money. However, I do get more bookings from booking.com.
Have a great day!
I find you always get the one guest who will express their satisfaction with everything but when it comes to rate their stay it will be less than 10? How does Booking.com see a sudden drop in a rating when it has been good by everyone else except this one guest although they were not dissatisfied?