Amanda - Community Ambassador
Hello! My name is Amanda and I'm thrilled to be able to join the conversation and start engaging with everyone here :)
I have been with Booking.com since 2013, in various roles and departments, and across multiple offices. Currently I am an account manager in our Chicago office, working with partners in Minnesota, Iowa, and Michigan. My move to Chicago is quite recent, and instead of unpacking I have been scouring the city for the best boba tea, bookstores, and sushi.
I hope to use my knowledge and experience to make everyone's days just a little easier, and provide as much insight as I can!
Hi Ljiljana,
In this case, I would reach out to our support team so we can help with the verification.
To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.
If you have a specific question that you need our help with, you can send us a message. To do this, click on Inbox in the extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.
Best,
Amanda
Hi Malsor,
There could be a few reasons why your property isn't showing up, so I would call or send us a message so our support teams can assist.
To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.
If you have a specific question that you need our help with, you can send us a message. To do this, click on Inbox in the extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.
Best,
Amanda
Hello,
If you have an urgent question about your location, you can call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.
Send us a message
If you have a specific question that you need our help with, you can send us a message. To do this, click on Inbox in the extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.
Best,
Amanda
Hi Bejart,
If your property is not live and bookable on our website, check these tips from this article here to see what you need to do.
If your property is still not bookable or visible after you’ve checked this information, let us know via the ‘Inbox’ tab.
I hope this helps.
All the Best,
Amanda
Hi Becky,
Yes, absolutely!
The email address you receive is the guest's email address, we have just encrypted it for safety reasons.
You will also be able to see the communication back and forth between you both in the extranet, on the guest reservation page, which is also where you can send messages to the guest.
I hope this helps!
Amanda
Hi Suraj,
If your property is not live and bookable on our website, check these tips from this article here to see what you need to do.
If your property is still not bookable or visible after you’ve checked this information, let us know via the ‘Inbox’ tab.
I hope this helps.
All the Best,
Amanda
Hi Josef,
You can remove last minute deals from the promotions tab, if that is where they were activated.
Navigate to the promotions tab in the extranet, and the last minute deal should give you a dropdown option, where you can select 'deactivate.'
If you still have questions about this you can send us a message in the inbox tab, or reach out by phone, and one of our support team members will be able to assist.
I hope this helps!
Amanda
Hi Miriam,
Thank you for your message. We want to make sure we give you the right support for your situation.
Please contact our support teams directly by sending us a message via your Inbox tab of the extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.
You can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.
All the Best,
Amanda