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Amanda - Community Ambassador
Hello! My name is Amanda and I'm thrilled to be able to join the conversation and start engaging with everyone here :)
I have been with Booking.com since 2013, in various roles and departments, and across multiple offices. Currently I am an account manager in our Chicago office, working with partners in Minnesota, Iowa, and Michigan. My move to Chicago is quite recent, and instead of unpacking I have been scouring the city for the best boba tea, bookstores, and sushi.
I hope to use my knowledge and experience to make everyone's days just a little easier, and provide as much insight as I can!
I have been with Booking.com since 2013, in various roles and departments, and across multiple offices. Currently I am an account manager in our Chicago office, working with partners in Minnesota, Iowa, and Michigan. My move to Chicago is quite recent, and instead of unpacking I have been scouring the city for the best boba tea, bookstores, and sushi.
I hope to use my knowledge and experience to make everyone's days just a little easier, and provide as much insight as I can!
Hello,
If your property is not live and bookable on our website, check these tips from this article here to see what you need to do.
If your property is still not bookable or visible after you’ve checked this information, let us know via the ‘Inbox’ tab.
I hope this helps.
All the Best,
Amanda
Hi Abdelaziz,
Thank you for your message.
If a guest wants to cancel a reservation, it’s easy to for you to request this in the extranet. Just follow these steps:
This article here provides more insight about this process.
All the Best,
Amanda
Hi Corrabeth,
To edit info about your property’s internet services, just follow these steps:
I hope this helps!
Amanda
Hello,
Thank you for your message.
If you don’t have access to postal services or immediate access to the property that you’re listing on our platform, you’ll need to contact us so we can arrange an alternative way of verifying your address.
To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.
This article here explains a little bit more about the verification process.
I hope this helps.
All the Best,
Amanda
Hello,
Thank you for your message.
If you don’t have access to postal services or immediate access to the property that you’re listing on our platform, you’ll need to contact us so we can arrange an alternative way of verifying your address.
To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.
This article here explains a little bit more about the verification process.
I hope this helps.
All the Best,
Amanda
Hi Jane,
You can update your wi-fi settings by navigating to the property tab, selecting policies, and then scrolling down to Internet, Parking & Pets.
This should solve the issue, though you can also check the facilities and amenities pages under the property tab, to make sure everything is correct.
I hope this helps!
Amanda
Hi Claudia,
I talked with a couple of partners today who had the same issue!
It looks like it is an ongoing bug. I would reach out to us via the extranet inbox, and someone can help you troubleshoot, and also add your examples to our bug, so we can make sure it is getting taken care of.
Best,
Hi Laura,
Here is some more information about how to close your property permanently or temporarily.
I hope this helps!
Amanda