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Amy - Community Ambassador
Born and raised in New Orleans, I am a lover of all things Saints, Mardi Gras, crawfish, and music. I have been in the hospitality industry for 25 years this year -- and am excited to have recently joined Booking.com in 2021 ~ I'm a proud mom of 2 beautiful kids and 2 rescue pups & try to find passion in all that I do!
If you have selected no show fee waived, then you will not receive any amount nor will the guest be charged. If you'd like to require your guests to prepay, you will have to create a non refundable rate plan and apply it for all dates so your guests have to pay at time of booking and will not receive a refund whether they arrive or not.
We can't see details on the pending payment on this platform; we recommend to you reach out to Finance to determine the answer to your specific question -
You should be able to see what the bill is for on the reservation statement for the current month to determine if this is incorrect charges from previous month(s). Take a look there first, and then you can send a message to Finance if there is still a lingering question regarding the bank draft you had.
Here are some Extranet tips on VCCs. I will recommend NOT authorizing the virtual card; you need to charge it for room and taxes/fees only- it will often decline on authorization depending on your property management system.
Customer Service may be able to assist you with the question you have regarding your new booking, if that is what this pertains to. You can send them a message in the Extranet for further inquiry, using the messaging in "inbox" on the Extranet.
Attached is an article about growing rate and occupancy by using tools we offer to have a diverse portfolio of options we can assist with. Hope this helps you!
Hi Harsh,
If you have selected no show fee waived, then you will not receive any amount nor will the guest be charged. If you'd like to require your guests to prepay, you will have to create a non refundable rate plan and apply it for all dates so your guests have to pay at time of booking and will not receive a refund whether they arrive or not.
Hope this helps!
Amy H.
Hi Hasif,
We can't see details on the pending payment on this platform; we recommend to you reach out to Finance to determine the answer to your specific question -
Thanks,
Amy H.
Hi L'abri Bed and Breakfast,
You should be able to see what the bill is for on the reservation statement for the current month to determine if this is incorrect charges from previous month(s). Take a look there first, and then you can send a message to Finance if there is still a lingering question regarding the bank draft you had.
Thanks,
Amy H
Hi Samuel,
https://partner.booking.com/en-us/help/policies-payments/payment-produc…
Here are some Extranet tips on VCCs. I will recommend NOT authorizing the virtual card; you need to charge it for room and taxes/fees only- it will often decline on authorization depending on your property management system.
Hope this helps!
Amy H.
Hi Sarah!
You can discontinue partnership with us by following these steps-
Discontinue partnership
Sorry to see you go, we're here if you need us down the line!
All the best,
Amy H.
Bonjour!
Sorry you haven't had much luck in getting this issue resolved. Try this link for suspending operations for your property-
Discontinue partnership
All the best ,
Amy
Hi Siddhesh,
Customer Service may be able to assist you with the question you have regarding your new booking, if that is what this pertains to. You can send them a message in the Extranet for further inquiry, using the messaging in "inbox" on the Extranet.
Thanks,
Amy H.
Hi jp3956.gmail.com,
Attached is an article about growing rate and occupancy by using tools we offer to have a diverse portfolio of options we can assist with. Hope this helps you!
https://partner.booking.com/en-us/help/rates-availability/rates-special…
Amy