Actually, I wrote 2 complaints via Booking process. Nothing happened after the first one (no answer at all). So I wrote a second one after I had the contract read by a legal help who told me there was nothing allowing them to block my property and my payments. I didn't get any answer to the second one but I received an email to reopen my property 2 weeks later.
From what I read in other discussions related to the same topic, saying that you have legal advice and you are about to take an action is very efficient to get reopened.
I was blocked for more than 3 months. I took some legal advice and there is nothing in the contract allowing a property to be closed and the payments to be blocked like that (at least in the French version I signed).
I wrote an official complaint (Booking process) saying my lawyer would contact them if they do not reopen my property within a week. It reopened 2 weeks later (without any location verification).
Hi Sonia, I just wrote a second official complaint saying that nothing in the contract allowed them to close my property and my lawyer would contact them if they don't reopen my property within a week.
Hi Colin, I have only a Google Business page, no link with a calendar.
Someone on the phone told me once that if you call too often they put you under the pile and I read it in another forum too, I don't know if this is true but I hadn't called for several weeks when I received the email which allowed me to reopen.
Great news!! It seems we have a good way to solve this issue and I hope people won't get blocked too long.
All the best in your business!
From what I read in other discussions, an email to the CEO seems to be the easiest way to be reopened.
Dear Mogie,
Actually, I wrote 2 complaints via Booking process. Nothing happened after the first one (no answer at all). So I wrote a second one after I had the contract read by a legal help who told me there was nothing allowing them to block my property and my payments. I didn't get any answer to the second one but I received an email to reopen my property 2 weeks later.
From what I read in other discussions related to the same topic, saying that you have legal advice and you are about to take an action is very efficient to get reopened.
Hope this helps!
I was blocked for more than 3 months. I took some legal advice and there is nothing in the contract allowing a property to be closed and the payments to be blocked like that (at least in the French version I signed).
I wrote an official complaint (Booking process) saying my lawyer would contact them if they do not reopen my property within a week. It reopened 2 weeks later (without any location verification).
Hi Sonia, I just wrote a second official complaint saying that nothing in the contract allowed them to close my property and my lawyer would contact them if they don't reopen my property within a week.
I think it's Paula who wrote direct emails.
Good news! I think threats work.
I received my payment 4 days after the email which allowed me to reopen.
It seems the messages where the email address appears in this conversation are getting deleted by Booking
Hi Colin, I have only a Google Business page, no link with a calendar.
Someone on the phone told me once that if you call too often they put you under the pile and I read it in another forum too, I don't know if this is true but I hadn't called for several weeks when I received the email which allowed me to reopen.