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Learn how to manage your property and Booking.com's Extranet in the Partner Help Center. Our articles cover all the most common questions from partners.
You'll need to contact Booking.com via your Extranet
It's a bug .... it's well known about here ..... BDC know about it too, although they will deny it and any other bugs or flaws in their system exist .....
I have added 3 new properties in the last week .... they have all come up as Cash Only .... for one of them, I sent a polite message to BDC asking for Payments by Booking.com to be set up. I pointed out that we already use this for other properties in our account. The reply?
" Our payment service is not available everywhere yet, but you can check if we have it in your area and how it works here:
Payments by Booking.com"
That was 4 days ago and nothing since ...... It *IS* available in our area .... we already use it and pointed this out in the message requesting it ..... quite why BDC respond in this way is beyond me .....
Ummmm .... it could be a while before I get there .... I let my passport expire ..... holidays are what other people have and what I provide!
That's it, I'm on my way!
The "new" chain ferry keeps breaking down! It's out of use again for another week. I recently had a guest who thought it was a tourist attraction .....
Sounds like you're experiencing the usual things that all new hosts experience.
A couple of tips:
If a guest gives a poor review, it is not them trying to get a refund, they are simply saying how they felt about the property (and especially it's cleanliness). I had issues with the cleaning company I used saying "the guest was just trying his luck to get a refund" - I had to point out that no, the guest was saying you missed this, missed that etc and you need to improve the cleaning.
I did spot checks and pulled the cleaners up (politely) on a few things here and there. They upped their game and better reviews came in. However, they still missed things, didn't report damage, mixed up bedding with that of other properties etc.
The problem with the cleaners is that they were always in a rush to do as many properties as they could for multiple owners in multiple locations, all for a fixed price per property. Rush, rush, rush and blame guests for everything.
I now employ my own cleaners directly and have work procedures / checklists in place for them. They check the inventory, check for any damage, they test the smoke alarms, the lights, the TV remote, etc etc, and they clean the property throughout. If they find a problem, they tell me and I get it fixed before the guest arrives.
Hope the above is helpful / useful in some way!
There is a calendar sync, but doesn't show up for some users ..... you have to contact BDC support via your extranet .....
Be aware that even if you get calendar sync set up, it doesn't work properly, it's broken .... best is to manually block out when you get bookings ....