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Most people like to keep their own properties clean and tidy. Maybe some of your guests might like to clean up after themselves too, or might feel more comfortable if they do a bit of cleaning?
Don, do you leave any cleaning products for your guests? We leave an anti-bacterial cleaning spray and cleaning cloths etc.
We all get guests like that. It's just the way some people are. Don't worry about them. Carry on with your normal life because you'll have nice guests soon!
Sergei - my long reply above was edited
Ask them why they feel unsafe.
If they want to leave, just say "ok" and tell them you hope they find somewhere they feel safe. Say nothing else until they are gone. Don't offer a refund - if they ask, don't reply until they are long gone.
Booking.com calendar sync is broken - it doesn't sync properly. See the dozens of other replies I've posted about this.
Yes, loads and loads and loads of people post about fake bookings, no shows etc. And I reply again and again and again on this.
The only solution to prevent fake bookings and no-shows is to take payment at the time of booking, just as you would with AirBnB / TripAdvisor / HomeAway. Ask Booking.com to set up Payments by Booking.com. If they refuse to do this or it is not available in your country, switch to another OTA such as AirBnB / TripAdvisor / HomeAway or whatever else. Do not try to make an indequate system work - it won't.
The only solution to prevent fake bookings and no-shows is to take payment at the time of booking, just as you would with AirBnB / TripAdvisor / HomeAway. Ask Booking.com to set up Payments by Booking.com. If they refuse to do this or it is not available in your country, switch to another OTA such as AirBnB / TripAdvisor / HomeAway or whatever else. Do not try to make an indequate system work - it won't.
I, and many others, agree with you that Booking.com needs to improve and protect hosts / partners. But, they won't.
Many hosts / partners report bugs or faults in Booking.com systems. We are told that we are wrong. We have to fight to get simple things set up the same as we have on AirBnB / TripAdvisor / HomeAway and others. Booking.com simply do not care about hosts / partners.
The only way forward is as I said, if Booking.com do not provide the service you need that protects you and other guests, switch to another OTA. If you are already using those other OTAs, stick with them, forget Booking.com.
Your post below (about $4000 loss) shows exactly why you should not use Booking.com until they provide you with the service you need and deserve.
Community Admins are here to edit our posts. Sometimes they will direct you to official Booking.com policies or guides, which are very poor and do not fix the problems. Community Admins can see hosts / partners reporting the same problems every single day, but they do nothing about it.
In the AirBnB community, if we report a problem / bug or something, the admins will pass information to the right people to deal with the problems. That won't happen here.
And I bet that, as often happens, a Community Admin will edit this post but not say "I have seen 132 posts about double bookings caused by calendar sync not working and have reported it to developers", or "I have seen 256 posts about non-payment / no shows and have reported this to the senior team and developers".